Customer Experience Director

2 weeks ago

Manchester, United Kingdom Abercrombie and Fitch Stores Full time
Job Description

A Full-Time Store Leader helps drive the business through leadership and is actively involved in ensuring a differentiated customer experience. Store Leaders should be assertive, analytical and trustworthy as a leader of a multi-million dollar business. They utilize applied learning to evolve as a business leader and improve store results. The Store Leader leads a team of associates to ensure operational tasks and procedures are successful as well as opening and closing routines being completed, all while keeping the customer at the center of everything we do.

Key Responsibilities
  • Training and Development
  • Customer Experience
  • Communication
  • Store Presentation and Sales Floor Supervision
  • Asset Protection
  • Policies and Procedures Adherence
Qualifications

To be successful in this role, you will need:

  • At Least One Year of Customer Service Experience
  • Work Ethic
  • Assertiveness
  • Applied Learning
  • Attention to Detail
  • Analytical Skills
  • Adaptability / Flexibility
  • Multi-Tasking
  • Stress Tolerance
Benefits

As an Abercrombie & Fitch Co. associate, you'll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company's culture and values, but most importantly – with you We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:

  • Quarterly Incentive Bonus Program
  • Paid Time Off
  • Indefinite Contract
  • Paid Volunteer Day per Year, allowing you to give back to your community
  • Merchandise Discount
  • Private Medical Insurance Available
  • Life and Disability Insurance
  • Associate Assistance Program
  • Paid Parental and Adoption Leave
  • Pension Plan with Company Match
  • Training and Development
  • Opportunities for Career Advancement
  • A Global Team of People Who'll Celebrate you for Being YOU

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