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Customer Experience Director

2 months ago

Manchester, United Kingdom whitbread Full time

Job Summary:

We are seeking a highly skilled Duty Manager to lead our team at Premier Inn in Manchester Airport (Heald Green). As a key member of our leadership team, you will be responsible for ensuring exceptional customer experiences, managing hotel operations, and driving business growth.

Key Responsibilities:

  • Customer Experience: Develop and implement strategies to deliver outstanding customer experiences, ensuring high levels of satisfaction and loyalty.
  • Hotel Operations: Manage day-to-day hotel operations, including front-of-house, housekeeping, and back-of-house teams, to ensure seamless delivery of services.
  • Leadership: Lead and motivate a high-performing team, providing coaching, training, and development opportunities to enhance skills and knowledge.
  • Business Growth: Identify opportunities to drive business growth, improve efficiency, and increase revenue, working closely with the hotel management team.

Requirements:

  • Leadership Experience: Proven leadership experience in a hospitality or customer-facing environment, with a track record of delivering exceptional results.
  • Customer Focus: Strong customer service skills, with the ability to develop and implement customer-centric strategies.
  • Operational Management: Experience in managing hotel operations, including front-of-house, housekeeping, and back-of-house teams.
  • Business Acumen: Strong business acumen, with the ability to analyze data, identify opportunities, and drive business growth.

What We Offer:

  • Competitive Salary: A competitive salary and benefits package, including a Whitbread Benefits card.
  • Training and Development: Opportunities for training and development, including a clear career path within our business.
  • Collaborative Environment: A collaborative and supportive work environment, with a focus on teamwork and employee well-being.