Customer Experience Director

1 month ago

Manchester, United Kingdom Foot Locker Full time
Job Title: Store Manager

As a Store Manager at Foot Locker, you will be responsible for leading a high-performing team to deliver an exceptional customer experience and drive sales growth.

Key Responsibilities:
  • Coaching and motivating your team to inspire top performance and an exceptional customer experience
  • Executing standards in recruiting, hiring, training, guest services, visual merchandising, and store operations
  • Executing plans to drive key performance indicators to maximize profitability
  • Enhancing brand loyalty by empowering team to create a natural and personable experience for customers
  • Acting as a partner between customers, sales associates, store leadership and corporate business partners
  • Maintaining a high level of customer focus and leading by example with clear and engaging communication
  • Ensuring visual directives and standards are maintained
  • PASSION FOR TEACHING ASSOCIATES PRODUCT KNOWLEDGE AND HOW TO APPLY THEIR LEARNINGS TO THE CUSTOMER EXPERIENCE
Requirements:
  • Demonstrated leadership ability with at least 2 years of experience in a customer-facing sales setting
  • Confident and comfortable engaging customers to deliver an elevated experience
  • Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
  • Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
  • Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
  • High level of ethics, values, integrity, and trust
  • Flexible availability - including nights, weekends, and holidays

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