Employee Relations Advisor

3 days ago


West Midlands Combined Authority, United Kingdom Serco Limited Full time
Job Summary

We are seeking an experienced Employee Relations Case Manager to join our team at Serco Limited.

About the Role

This is a hybrid role, requiring 2 days per week in Solihull. As an Employee Relations Case Manager, you will provide comprehensive guidance and support to approximately 3,000 people managers across our UK operations.

Main Responsibilities
  • Provide professional advice and support on employee relations matters, addressing all aspects of the employee lifecycle.
  • Manage multiple ER cases from beginning to resolution, delivering clear, risk-based advice to managers throughout the process.
What You'll Need To Do The Role
  • Creative problem-solving skills with confidence in relationship management at all levels.
  • Customer and delivery focused, with the ability to make decisions and manage risks.
  • Confidence in coaching and mentoring People Managers.
Benefits
  • Competitive salary: £45,000 - £60,000 per annum, depending on experience.
  • 25 days annual leave plus bank holidays.
  • Annual leave purchase scheme.
  • Up to 6% contributory pension scheme.
  • Flexible working options.
  • A wide range of discounts for major high street brands through our benefits portal.
  • A range of benefits to support the health and wellbeing of you and your family.


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