Restaurant Operations Manager

4 weeks ago


Leeds, Leeds, United Kingdom Gusto Italian Full time
About Us

Gusto Italian is a vibrant and bustling restaurant where great food, expert staff, and outstanding drinks come together to create an unforgettable experience.

Job Opportunity

We are seeking a driven and passionate Duty Manager to join our team in Leeds. As a key member of our restaurant team, you will be responsible for ensuring exceptional customer service, managing a talented team, and maintaining high standards of restaurant operations.

Key Responsibilities
  • Lead a team of staff to deliver exceptional customer service and maintain high standards of restaurant operations
  • Assist the General Manager in managing the restaurant, including staff scheduling, inventory management, and customer relations
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Monitor and maintain high standards of food quality, presentation, and service
  • Collaborate with the kitchen team to ensure seamless service and high-quality food
  • Manage conflicts and issues in a professional and diplomatic manner
  • Contribute to the development and implementation of new menu items and promotions
What We Offer
  • Competitive salary up to £31,000 (Inc Tronc) and benefits
  • Refer a friend bonus up to £1000 and excellent progression opportunities
  • Cycle to work scheme and free food on shift
  • 50% off food when not on shift at Gusto and New World Trading Company
  • Working in a growing business with opportunities for career development
Requirements

We are looking for a sociable and friendly Duty Manager who is at home in a fast-paced restaurant environment. You will be a natural leader, able to motivate and inspire your team to deliver exceptional results. You will have excellent communication and interpersonal skills, with the ability to work well under pressure.

We offer a dynamic and supportive work environment, with opportunities for career development and growth. If you are passionate about delivering exceptional customer service and leading a team to success, we would love to hear from you.



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