Lettings Administrator

Lettings Administrator Job Description

About the Role:

We are seeking a highly organized and detail-oriented Lettings Administrator to join our team at Dove & Hawk. The successful candidate will be responsible for providing administrative support to our Lettings and Property Management team, ensuring seamless day-to-day operations and exceptional customer service.

Key Responsibilities:

• Support the Senior Lettings Negotiator and Director with administrative tasks
• Handle the administration of new tenancies, progression tenancies from offer to move-in using Goodlord
• Respond to telephone and website leads
• Update and add properties onto the website and various portals, e.g., Rightmove and Zoopla
• Administer landlord/tenant/property details on Reapit and ensure notes of any changes are made clearly
• Organize and manage the "To Let" board process
• Update internal documents and keep the lettings folders current and tidy
• Update window cards and information on a regular basis
• Assist in updating spreadsheets and/or Reapit tenancy checklists once they are in place
• Develop relationships with existing and new landlords
• Liaise with Accounts to discuss rent or statement queries
• Assist in attracting new business and increasing market share
• Renewals Administration
• Troubleshoot and work with other departments to problem-solve
• Attend relevant webinars to gain knowledge and relay to colleagues as appropriate
• Perform other ad-hoc Lettings tasks as required
• Assist with the occasional viewing

Requirements:

• Minimum of 2 years' experience in an administration role
• Prior experience in the property industry would be advantageous
• Good organizational and coordination skills
• Excellent verbal and written communication skills with a positive attitude and excellent attention to detail
• Excellent time management
• Ability to multitask and work accurately and effectively under pressure
• Must understand the principles and practice of client care
• Ability to work in a team and understand team dynamics
• Full clean driving license and own vehicle

Package:

• £25,000 to £27,000 DOE + Additional pay for Saturday hour
• Performance-related bonus
• 21 days annual leave
• Parking permit

Working Hours:

Monday to Friday 9am to 5:30pm with an hour lunch, every other Saturday 10am to 2pm (Saturdays hours are paid in addition to annual salary)

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are looking to start a career in the property industry with a reputable and established global firm, please contact us for further information.