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Customer Service Representative

2 months ago

Northampton, United Kingdom Brook Street Full time
{"title": "Customer Service Representative", "description": "About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our helpdesk team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, and other communication channels.
  • Resolve customer queries and issues in a professional and courteous manner.
  • Work collaboratively with internal teams to ensure seamless customer experience.
  • Stay up-to-date with product knowledge and industry trends to provide informed support.
Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving skills and attention to detail.
  • Previous customer service experience, preferably in a helpdesk or call center environment.
What We Offer
  • A competitive hourly rate of £11.88.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer service and have a strong desire to learn and grow, we encourage you to apply for this exciting opportunity.", "lang_code": "en-US"}