Retail Operations Manager
1 month ago
At CV-Library, we're seeking a skilled Retail Operations Manager to join our team in Bournemouth.
We offer a competitive salary of £45,000 - £55,000 per annum, depending on experience.
Job Description:The successful candidate will be responsible for managing the day-to-day operations of our Superstore, working closely with the Online Retail Manager and Superstore Operations Manager.
Sales and Customer Service:- Ensure the Sales and Service Model is followed.
- Maximise profitability through developing sales and cost control.
- Drive excellent standards of customer service in store through coaching, in line with the Sales and Service Model.
- Maintain knowledge of Premier League Retail trends and identify opportunities; suggest proactive business steps to maintain competitive edge, providing feedback to Head of retail and taking action as appropriate.
- Drive the team to achieve store targets and KPI's – Sales, Average Transaction Value (ATV), Items Per Transaction (IPT), Premier League Visit Football visits.
- Proactively seek feedback on store performance and contribute to a continuous improvement culture.
- Motivate, lead, coach and drive the team to achieve store objectives.
- Effectively communicate store information, objectives and results with team.
- Work with Marketing team to develop and execute retail campaigns.
- Assist Head of Retail & Brand Strategy with product procurement.
- Previous retail management experience, preferably from a fast-paced environment.
- Commercial acumen.
- Proficient in using Microsoft office, particularly Microsoft Excel.
- Free onsite parking.
- Discounts at the club Superstore.
- Discounts and benefits from partners and local businesses.
- Club pension & Life Assurance Scheme.
- Employee Assistance Programme (EAP) by Health Assured.
- Paid parental leave (bank of five days per year).
- Club events or other social events throughout the year run by their club social team.
- Paid day's leave on your birthday.
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