Technical Support Officer

1 month ago


Swansea, City and County of Swansea, United Kingdom City & County of Swansea Full time

About the Role

We are seeking a highly organized and self-motivated Technical Support Officer to join our Highways and Transportation department in Swansea Council. As a key member of our team, you will provide administrative support to our technical staff, ensuring the smooth operation of our services.

Key Responsibilities

  • Provide administrative support to the Highways Technical Support team, including dealing with the public by telephone and email.
  • Assist with various administrative tasks, such as data entry, document preparation, and filing.
  • Develop and maintain databases and other systems to support the team's work.
  • Work closely with site-based staff to ensure effective communication and coordination.
  • Provide technical administrative support to the team, including troubleshooting and resolving issues.

Requirements

  • Excellent administration skills and the ability to learn new skills quickly.
  • Good communication and team working skills, with the ability to work effectively in a busy office environment.
  • Previous administrative experience in an office environment, with experience in using databases and Microsoft Office systems.
  • Ability to follow processes accurately and work independently with minimal supervision.
  • Desirable: Welsh language skills and experience working in a customer-focused environment.

What We Offer

  • A permanent contract of 37 hours a week.
  • A generous benefits package, including annual leave, family-friendly policies, and a local government pension scheme.
  • Opportunities for career progression and professional development.

How to Apply

For more information and to discuss this role further, please contact Jason Parker at Swansea Council.



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