Technical Support Officer
1 month ago
About the Role
We are seeking a highly organized and self-motivated Technical Support Officer to join our Highways and Transportation department in Swansea Council. As a key member of our team, you will provide administrative support to our technical staff, ensuring the smooth operation of our services.
Key Responsibilities
- Provide administrative support to the Highways Technical Support team, including dealing with the public by telephone and email.
- Assist with various administrative tasks, such as data entry, document preparation, and filing.
- Develop and maintain databases and other systems to support the team's work.
- Work closely with site-based staff to ensure effective communication and coordination.
- Provide technical administrative support to the team, including troubleshooting and resolving issues.
Requirements
- Excellent administration skills and the ability to learn new skills quickly.
- Good communication and team working skills, with the ability to work effectively in a busy office environment.
- Previous administrative experience in an office environment, with experience in using databases and Microsoft Office systems.
- Ability to follow processes accurately and work independently with minimal supervision.
- Desirable: Welsh language skills and experience working in a customer-focused environment.
What We Offer
- A permanent contract of 37 hours a week.
- A generous benefits package, including annual leave, family-friendly policies, and a local government pension scheme.
- Opportunities for career progression and professional development.
How to Apply
For more information and to discuss this role further, please contact Jason Parker at Swansea Council.
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