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Financial Systems Support Specialist
1 week ago
We are seeking an experienced Financial Systems Support Specialist to join our team at Bromcom Computers Plc. As a key member of our customer success department, you will play a vital role in ensuring our school finance systems meet the evolving needs of our clients.
The ideal candidate will have extensive experience working with school and/or MAT finance systems, including software such as bursars or business managers' platforms. Your strong organisational skills, combined with excellent diagnostic and problem-solving abilities, will enable you to investigate technical issues and provide exceptional customer service.
You will be responsible for managing customer requests via phone calls, emails, or online, maintaining high product expertise as the product evolves. This is an exciting opportunity to work with a leading provider of Finance and Management Information System (MIS) solutions for schools and Multi-Academy Trusts (MATs).
Key Responsibilities:
- Provide expert support to customers on our finance systems, addressing their queries and concerns.
- Investigate and resolve technical issues in a timely and professional manner.
- Collaborate with internal stakeholders to ensure seamless integration of new features and updates.
Requirements:
- 3+ years of experience working with school finance software and processes.
- Proven track record of delivering exceptional customer service.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
What We Offer:
- A competitive salary of £35,000 - £45,000 per annum, depending on experience.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
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