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Knowledge Base Technical Writer
2 months ago
Reward Gateway, a global market leader in benefits and employee engagement, is seeking a skilled Technical Writer to join our team. As a Technical Writer, you will play a crucial role in creating expert content for our knowledge base, helping to transform it into a world-class knowledge hub for our products.
Your Role in Our MissionOur mission is to make the world a better place to work, and we need a Technical Writer to help us achieve this goal. You will work closely with our product and technical teams to write content, process flows, and instructions on key features, ensuring that our customers receive the best possible support.
Key Responsibilities- Develop content to address knowledge gaps and work with stakeholders to refine it
- Measure the performance of content and optimize it to improve user engagement and knowledge sharing
- Collaborate with product and technical teams to write content on key features
- Actively promote the knowledge base as the primary resource for information and support
- Review existing articles and refine them for better engagement, knowledge sharing, and scalability
- Write accurate, well-organized, consistent, and highly effective content for new and updated features
- Prepare how-to guides, instructional content, and technical concepts for our releases and updates
- Create technical content for our customer support team
- Collaborate with other writers and customer support representatives to ensure seamless support
- Previous experience in technical writing with strong knowledge of technical writing tools and software
- Excellent problem-solving skills
- Proficient in English with effective communication and interpersonal skills
- Proficient and persuasive writing skills, with a proven ability to succinctly articulate key points and reflect technical accuracy
- Expert in producing multi-form communications for tech/SAAS products
- Bachelor's Degree in a relevant field or equivalent
- Proven ability to write communications on technical concepts to a broad audience in a way that is simple and usable
- Demonstrated experience working and collaborating across multiple teams
We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let us know.
