Strategic Client Partnership Specialist
3 weeks ago
About Us
LexisNexis Risk Solutions is a leading provider of risk assessment solutions for the insurance industry. Our expertise lies in combining public and industry-specific content with advanced technology and analytics to drive better data-driven decisions.
The Team
We are a close-knit team of professionals who work collaboratively towards a common goal. With a supportive culture, we take pride in assisting less experienced colleagues and delivering exceptional customer service.
The Role
This role involves managing the delivery of contracted services to clients, ensuring that Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) outlined in contracts are consistently met or exceeded. You will maintain strict control over project schedules, risks, scopes, and budgets, ensuring that operational teams and third-party providers fully understand client requirements.
Key Responsibilities
- Oversight of contracted services to ensure SLAs and KPIs are met or exceeded.
- Maintenance of tight control over project schedules, risks, scopes, and budgets.
- Development of strong client relationships through day-to-day guidance and support.
- Identification of sales opportunities for referral to the account management team.
- Collaboration with operational teams and third-party providers to ensure client requirements are understood.
- Solution of complex issues and contribution to process enhancements.
- Occasional leadership of small to medium-sized project teams.
- Resolution of issues using established solutions with minimal supervision.
Requirements
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office Suite.
- Experience in managing multiple projects simultaneously.
- Highly organized with ability to prioritize workload and manage shifting priorities effectively.
- Strong analytical skills and problem-solving ability.
- Flexibility and openness to new challenges.
- Exceptional Customer Service.
About You
We are looking for a highly motivated and organized individual with excellent communication skills. A proven track record in managing multiple projects simultaneously and a flexible approach to new challenges are essential.
What We Offer
We offer a competitive salary range of $120,000 - $180,000 per annum, depending on experience, as well as a comprehensive benefits package including health insurance, retirement plan, and paid time off.
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