Digital Transformation Lead

2 weeks ago

London, Greater London, United Kingdom Nike Full time
Unlock Your Potential in a Fast-Paced Environment

Nike, Inc. is more than just a sports brand; we're a technology company that revolutionizes the future at the confluence of tech and sport. Our teams exist to empower innovation, iteration, and consumer-centric solutions.

We are seeking a Technical Operations Manager to lead our technology teams in the EMEA Key City of London, covering the UK & Ireland. Based in our London headquarters, this role requires a leader with experience in managing technology operations that integrate multiple managed services and diverse resources.

The ideal candidate excels in high-stakes, time-sensitive environments and brings a comprehensive understanding of the current technology landscape. They should be skilled at advising both business stakeholders and team members while maintaining a solid technical foundation for collaborating with internal and external partners.

This role includes involvement in key projects such as UK Distribution Center and retail store expansions. A background in retail and familiarity with marketplaces where brands like Nike operate is advantageous. An understanding of supply chains and a curiosity about how evolving market landscapes and technology can elevate consumer experiences are essential.

Your mission will be to empower, motivate, and guide the local technology team in achieving objectives and advancing business goals while upholding brand image and minimizing risks. This includes ensuring alignment with SLAs and ITIL standards for customers across both wholesale and retail environments in London, UK, and Ireland.

You will prioritize operational excellence in technology support, focusing on London HQ and regional stores. You will be responsible for aligning decisions with global and EMEA policies, evaluating potential business impacts, and maintaining Service Level Agreements with minimal disruption.

This role reports to the EMEA Senior Manager of Corporate Field & Support, with a dotted line to the local business leader in London. You will collaborate with both business and technology teams, engaging with multiple technology infrastructure and support areas. Building strong partnerships with Marketplace Operations, Brand, and Local leadership, you'll ensure technology is integrated and influential in the local business strategy.

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