Digital Transformation Lead

4 weeks ago


London, Greater London, United Kingdom Manchester Digital Full time

About us

Pets at Home is embarking on a digital transformation to rebuild our customer and colleague-facing digital platforms. We are building up our in-house development team and looking for talented developers to join us on this exciting transition to re-invent our customer journeys and become the best pet care business in the world.

We are taking the opportunity to utilize a modern tech stack to create completely bespoke front ends, as well as integrating with some third-party platforms such as Optimizely CMS and e-commerce tools to power our content and stock management.

As a key member of our team, you will be responsible for taking a continuous improvement approach to our services, ensuring that our service offerings keep pace with business growth, analysing metrics to understand customer and product performance, and leading improvement plans where appropriate.

You will have worked in a busy End User Compute role, with experience in providing a high level of service, against agreed Service Levels and driving a continually improving service in a leadership role.

Performance, process, and metric-driven, you will have a clear vision of the future and how to adapt to industry and local changes.

About Our Benefits

On offer, together with a greenfield career opportunity, we have a strong and competitive benefits package in addition to the base salary.



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