Operations Director

2 months ago

Hereford, Herefordshire, United Kingdom The Wye Clinic Full time
Job Title: Operations Manager

We are seeking a highly skilled and experienced Operations Manager to join our team at The Wye Clinic. As an Operations Manager, you will be responsible for overseeing and coordinating all aspects of our business operations, ensuring seamless functioning across all departments and high-quality healthcare services being delivered to patients.

Key Responsibilities:
  • Supervise the day-to-day operations of The Wye Clinic, ensuring staff achieve their primary responsibilities.
  • Understand the regulatory frameworks which govern the service, CQC, HSE, GDPR, GMC, NMC, NHS and ICB contracting and any other external stakeholders.
  • Adopt a strategic approach to the management of all patient services matters.
  • Maximise patient activity, utilisation and efficiency. Ensure delivery of NHS activity according to NHS standard contract protocols.
  • Coordinate, review and update all clinic policies and procedures as required.
  • Develop, implement and embed an effective communication strategy.
  • Have experience of assessing an individual's care and support needs.
  • Have a good understanding of the medical conditions affecting service users.
  • Have the ability to build effective working relationships with residents, their families, staff and other professionals.
  • Assist change and continuous improvement initiatives; coordinate projects within the clinic when required.
  • Foster innovative approaches, leading the team toward excellence.
  • Maintain a strong emphasis on quality improvement.
  • Encourage teamwork and effective collaboration.
  • Support staff growth and skill enhancement.
  • Act as the complaints manager, ensuring that complaints are dealt with in a timely manner and where necessary escalated to the Senior Management Team/Directors.
CQC Compliance:
  • Ensure adherence to Care Quality Commission (CQC) regulations.
  • Governance and accountability.
  • Team leadership and management.
  • Managing resources.
  • Equality, diversity and inclusion.
  • Safeguarding - Designated Safeguarding Lead.
  • Ensuring quality.
  • Training and development.
  • Risk Management and Patient safety.
Human Resource Management:
  • Handle staffing, recruitment, training, and employee well-being.
  • Maintain an effective overview of HR legislation.
  • Direct line management for all staff, including the oversight of staff rotas.
  • Evaluation and organisation of staff inductions.
  • Establish, review and regularly update job descriptions and person specifications, ensuring all staff are legally and gainfully employed.
  • Develop, implement and embed an effective staff appraisal process.
  • Develop, implement and embed an effective clinic and staff development plan, including mandatory training programmes.
  • Implement effective systems for the resolution of disciplinary and grievance issues, and maintaining an overview of staff welfare.
  • Ensure all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.
Development and Management:
  • Maintain and optimise the physical facilities, ensuring they meet operational needs.
  • Work with the board, designers and developers to oversee and project manage the development of The Wye Clinic's substantive facility.
  • Manage the service contracts diagnostic equipment, cleaning, window cleaning etc.
  • Organise building repairs, improvements and updates.
  • Manage the procurement of clinical equipment, supplier and services.
  • Implement security protocols to safeguard clinic assets.
Health and Safety:
  • Effectively manage all health and safety aspects such as risk assessments and appropriate mandatory training courses, ensuring that The Wye Clinic maintains compliance with all Health and Safety legal requirements.
Administration:
  • Streamline administrative processes, enhancing efficiency.
  • IT Management: Oversee technology systems, ensuring smooth operations.
  • The adherence to patient pathways and the implementation of new pathways as required.
  • Uphold patient confidentiality and data privacy.
  • Prepare agendas for senior management team meetings.
Financial Oversight:
  • Manage financial resources, budgets, and financial planning.
  • Negotiate NHS contracts.
  • Negotiate and manage a budget.
  • Maintain accurate financial records.
  • Compile monthly financial reporting to directors and end of year reports.
Promoting Equality and Diversity:
  • Champion inclusivity and diversity within the clinic.

The successful candidate will have a strong background in operations management, with experience in managing business finance, performance management, and staff development. They will be able to demonstrate excellent communication and interpersonal skills, with the ability to build effective working relationships with residents, their families, staff and other professionals. If you are a motivated and proactive individual with a passion for delivering high-quality healthcare services, we encourage you to apply for this exciting opportunity.

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