Operations Director

4 weeks ago

Hereford, Herefordshire, United Kingdom The Wye Clinic Full time

Job Title: Operations Manager

We are seeking a highly skilled and experienced Operations Manager to join our team at The Wye Clinic. As an Operations Manager, you will be responsible for overseeing and coordinating all functions of the clinic, ensuring seamless delivery of high-quality healthcare services to our patients.

Main Responsibilities:

  • Supervise the day-to-day operations of the clinic, ensuring staff achieve their primary responsibilities.
  • Understand the regulatory frameworks which govern the service, CQC, HSE, GDPR, GMC, NMC, NHS and ICB contracting and any other external stakeholders.
  • Adopt a strategic approach to the management of all patient services matters.
  • Maximise patient activity, utilisation and efficiency. Ensure delivery of NHS activity according to NHS standard contract protocols.
  • Coordinate, review and update all clinic policies and procedures as required.
  • Develop, implement and embed an effective communication strategy.
  • Have experience of assessing an individual's care and support needs.
  • Have a good understanding of the medical conditions affecting service users.
  • Have the ability to build effective working relationships with residents, their families, staff and other professionals.
  • Assist change and continuous improvement initiatives; coordinate projects within the clinic when required.
  • Foster innovative approaches, leading the team toward excellence.
  • Maintain a strong emphasis on quality improvement.
  • Encourage teamwork and effective collaboration.
  • Support staff growth and skill enhancement.
  • Act as the complaints manager, ensuring that complaints are dealt with in a timely manner and where necessary escalated to the Senior Management Team/Directors.

CQC Compliance: Ensure adherence to Care Quality Commission (CQC) regulations. These will include:

  • Governance and accountability
  • Team leadership and management
  • Managing resources
  • Equality, diversity and inclusion
  • Safeguarding - Designated Safeguarding Lead
  • Ensuring quality
  • Training and development
  • Risk Management and Patient safety

Human Resource Management: Handle staffing, recruitment, training, and employee well-being. Responsibilities will include:

  • Maintaining an effective overview of HR legislation
  • Direct line management for all staff, including the oversight of staff rotas.
  • Evaluation and organisation of staff inductions.
  • Establishing, reviewing and regularly updating job descriptions and person specifications, ensuring all staff are legally and gainfully employed
  • Developing, implementing and embedding an effective staff appraisal process
  • Developing, implementing and embedding an effective clinic and staff development plan, including mandatory training programmes
  • Implementing effective systems for the resolution of disciplinary and grievance issues, and maintaining an overview of staff welfare.
  • Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively

Development and Management: Maintain and optimise the physical facilities, ensuring they meet operational needs. This will include:

  • Work with the board, designers and developers to oversee and project manage the development of The Wye Clinic's substantive facility.
  • Managing the service contracts diagnostic equipment, cleaning, window cleaning etc.
  • Organising building repairs, improvements and updates
  • Managing the procurement of clinical equipment, supplier and services
  • Implementing security protocols to safeguard clinic assets.

Health and Safety: Effectively manage all health and safety aspects such as risk assessments and appropriate mandatory training courses, ensuring that The Wye Clinic maintains compliance with all Health and Safety legal requirements.

Administration: Streamline administrative processes, enhancing efficiency. Including:

  • IT Management: Oversee technology systems, ensuring smooth operations.
  • The adherence to patient pathways and the implementation of new pathways as required.
  • Upholding patient confidentiality and data privacy.
  • Preparing agendas for senior management team meetings.

Financial Oversight: Manage financial resources, budgets, and financial planning. This will include:

  • Negotiating NHS contracts
  • Negotiating and managing a budget
  • Maintaining accurate financial records
  • Compiling monthly financial reporting to directors and end of year reports

Promoting Equality and Diversity: Champion inclusivity and diversity within the clinic.

Working with others:

  • Achieve a shared goal or outcome in an effective way
  • Liaise with and effectively communicate with others during internal and external meetings as required
  • Relate to others and their position or viewpoint
  • Have active listening skills, demonstrate patience with others and stay calm in stressful situations

Leading by example:

  • Take responsibility and demonstrate positive actions when mistakes have been made
  • Always be professional, polite and reasonable

Personal Responsibilities:

  • Knowledge of and work within the CQC Fundamental Standards
  • Commit to achieving the relevant skills commensurate with the role
  • Attend all training as directed by the Directors
  • Understand and follow all BHA policies and procedures
  • Be open to learning and development opportunities

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