Operations Manager Director
1 week ago
About the Role
The N&W Operations Manager is responsible for providing operational management to roles employed through the Additional Roles Reimbursement Scheme (ARRS) and PCN funded schemes.
The post holder will support the Clinical Director and PCN Development Manager with managing the implementation of identified projects, supporting achievement of contractual targets and PCN contracts.
The post holder will ensure that the additional roles team are fully embedded within PCN teams, providing high quality patient care. They will ensure that the additional roles team are set objectives and KPIs which align to the PCNs vision, priorities and requirements of the contracts, and this process is undertaken in co-production with the practices, keeping all stakeholders updated.
They will keep practices sighted on the requirements of the PCN contracts and progress made by the additional roles staff against their objectives and KPIs. They will also undertake all aspects of line management of the additional roles team, including managing annual leave, sickness, complaints and disciplinaries.
Key Responsibilities and Duties:
- Develop robust operational plans to implement directives agreed by the PCN Practices with Development Manager and Clinical Directors
- Works collaboratively with teams across the network to deliver a safe and effective service which makes the best use of available resources
- Assists in the resolution of any complaints, resolving informal complaints locally and assisting in the investigation of and response to formal complaints as required
- Is aware of performance and quality indicators for all aspects of Primary Care
- Convenes and leads relevant meetings, ensuring outcomes are recorded and shared with member practices and key stakeholders
- To oversee and manage ARRS/PCN staff, ensuring that services are delivered according to SLAs and/or Job Descriptions and operational plans
- Liaises with clinical supervisors and additional roles staff, gathering feedback from N&W Practices and reporting on team KPIs to the practices, providing support to the additional roles team when required.
- Identifies any challenges with regards to recruitment and retention of additional roles staff and making any required changes
- Ensures that all staff are compliant with Taurus and Practice requirements by undertaking staff appraisals with support from clinical supervisors where necessary, working in partnership with the Training Hub to contribute to the training needs analysis and workforce development
- Management of rotas to ensure services are adequately covered, liaising with practice teams to ensure that they are informed of rotas.
- To implement and maintain PCN services supporting delivery of network contracts and performance targets including: PCN DES specifications, Impact & Investment Fund (IIF) targets, Enhanced Services, and local contracts.
- Explores new patient pathways in conjunction with PCN staff and practices to support General Practice resilience, contract delivery and enhance patient care
- Contributes to setting KPIs to monitor services and review these against performance to measure the impact of roles for patients and General Practice workforce
- Works closely with the relevant teams and Practices to support network implementation of agreed service changes, pathways, and quality improvement
- Helps staff within the N&W PCN understand and support delivery of its strategic objectives and outcomes framework
- Uses business intelligence and clinical data to report on services performance to PCN practices, Development Manager and Clinical Directors
- Seeks ways to use new technologies to improve productivity, enhance patient access and experience and to improve data quality.
- To deputise for the PCN Development Manager as required
- To support effective mechanisms for clinical governance and quality improvement in clinical practice, in partnership with medical.
-
Operations Director
1 month ago
Hereford, Herefordshire, United Kingdom Elevation Recruitment Group Full timeOperations Director Job DescriptionElevation Recruitment Group is seeking an experienced Operations Director to lead the production operation and strategy for a world-leading manufacturer in Herefordshire.The successful candidate will be responsible for managing the day-to-day operation of the plant, ensuring safety, quality, delivery performance, inventory,...
-
Operations Director
1 month ago
Hereford, Herefordshire, United Kingdom Elevation Recruitment Group Full timeOperations Director Job DescriptionElevation Recruitment Group is seeking an experienced Operations Director to lead the production operation and strategy for a world-leading manufacturer in Herefordshire.The successful candidate will be responsible for managing the day-to-day operation of the plant, ensuring safety, quality, delivery performance, inventory,...
-
Operations Director
2 months ago
Hereford, Herefordshire, United Kingdom Elevation Recruitment Group Full time{"h1": "Operations Director - Elevation Recruitment Group", "p": "We are seeking an experienced Operations Director to join our client, a world-leading manufacturer, in their Herefordshire-based plant. The successful candidate will be responsible for the overall production operation and strategy, ensuring the plant meets safety, quality, delivery...
-
Operations Director
2 months ago
Hereford, Herefordshire, United Kingdom Elevation Recruitment Group Full time{"h1": "Operations Director - Elevation Recruitment Group", "p": "We are seeking an experienced Operations Director to join our client, a world-leading manufacturer, in their Herefordshire-based plant. The successful candidate will be responsible for the overall production operation and strategy, ensuring the plant meets safety, quality, delivery...
-
Operations Director
2 months ago
Hereford, Herefordshire, United Kingdom The Wye Clinic Full timeJob Title: Operations ManagerWe are seeking a highly skilled and experienced Operations Manager to join our team at The Wye Clinic. As an Operations Manager, you will be responsible for overseeing and coordinating all aspects of our business operations, ensuring seamless functioning across all departments and high-quality healthcare services being delivered...
-
Operations Director
2 months ago
Hereford, Herefordshire, United Kingdom The Wye Clinic Full timeJob Title: Operations ManagerWe are seeking a highly skilled and experienced Operations Manager to join our team at The Wye Clinic. As an Operations Manager, you will be responsible for overseeing and coordinating all aspects of our business operations, ensuring seamless functioning across all departments and high-quality healthcare services being delivered...
-
Operational Innovations Director
4 weeks ago
Hereford, Herefordshire, United Kingdom Elevation Recruitment Group Full timeOperations Director Job DescriptionElevation Recruitment Group is seeking an experienced Operations Director to lead the production operation and strategy for our client's Herefordshire-based plant.Key Responsibilities:Manage the day-to-day operation of the plant to meet safety, quality, delivery performance, inventory, productivity, production, shipment,...
-
Operational Innovations Director
4 weeks ago
Hereford, Herefordshire, United Kingdom Elevation Recruitment Group Full timeOperations Director Job DescriptionElevation Recruitment Group is seeking an experienced Operations Director to lead the production operation and strategy for our client's Herefordshire-based plant.Key Responsibilities:Manage the day-to-day operation of the plant to meet safety, quality, delivery performance, inventory, productivity, production, shipment,...
-
Operations Director
2 weeks ago
Hereford, Herefordshire, United Kingdom The Wye Clinic Full timeJob Title: Operations ManagerWe are seeking a highly skilled and experienced Operations Manager to join our team at The Wye Clinic. As an Operations Manager, you will be responsible for overseeing and coordinating all functions of the clinic, ensuring seamless delivery of high-quality healthcare services to our patients.Main Responsibilities:Supervise the...
-
Operations Director
2 weeks ago
Hereford, Herefordshire, United Kingdom The Wye Clinic Full timeJob Title: Operations ManagerBorder Health Alliance (BHA) is a new organisation, showcasing excellence in ophthalmology, optometry and collaborative working in eye care. Our experienced consultant surgeons provide top class NHS funded eye care and cataract surgery, working seamlessly with local optometric colleagues in the region.The role of an Operational...
-
Operations Director
2 months ago
Hereford, Herefordshire, United Kingdom The Wye Clinic Full timeJob Title: Operations ManagerWe are seeking a highly skilled and experienced Operations Manager to join our team at The Wye Clinic. As an Operations Manager, you will be responsible for overseeing and coordinating all aspects of our business operations, ensuring seamless functioning across all departments and high-quality healthcare services being delivered...
-
Operations Director
2 months ago
Hereford, Herefordshire, United Kingdom The Wye Clinic Full timeJob Title: Operations ManagerWe are seeking a highly skilled and experienced Operations Manager to join our team at The Wye Clinic. As an Operations Manager, you will be responsible for overseeing and coordinating all aspects of our business operations, ensuring seamless functioning across all departments and high-quality healthcare services being delivered...
-
Operations Director
1 month ago
Hereford, Herefordshire, United Kingdom The Wye Clinic Full timeJob Title: Operations ManagerWe are seeking a highly skilled and experienced Operations Manager to join our team at The Wye Clinic. As an Operations Manager, you will be responsible for overseeing and coordinating all aspects of our business operations, ensuring seamless functioning across all departments and high-quality healthcare services being delivered...
-
Operations Director
1 month ago
Hereford, Herefordshire, United Kingdom The Wye Clinic Full timeJob Title: Operations ManagerWe are seeking a highly skilled and experienced Operations Manager to join our team at The Wye Clinic. As an Operations Manager, you will be responsible for overseeing and coordinating all aspects of our business operations, ensuring seamless functioning across all departments and high-quality healthcare services being delivered...
-
Operations Director
3 weeks ago
Hereford, Herefordshire, United Kingdom The Wye Clinic Full timeJob SummaryWe are seeking a highly experienced and skilled Operations Manager to oversee the day-to-day operations of The Wye Clinic. The successful candidate will be responsible for managing and coordinating all aspects of the clinic's functionality, including project management, human resource management, premises management, health and safety,...
-
Operations Manager
2 weeks ago
Hereford, Herefordshire, United Kingdom Taurus Healthcare Limited Full timeJob SummaryAn exciting opportunity has arisen for a skilled Operations Manager to join Taurus Healthcare Limited, providing day-to-day management for our expanding team in the North & West Primary Care Network.We are looking for an enthusiastic and competent Operations Manager to help us build on our success for the next phase of PCN development, working...
-
Operations Manager
3 weeks ago
Hereford, Herefordshire, United Kingdom Taurus Healthcare Limited Full timeJob SummaryAn exciting opportunity has arisen for a skilled Operations Manager to join Taurus Healthcare Limited, providing day-to-day management for our expanding team in the North & West Primary Care Network.We are looking for an enthusiastic and competent Operations Manager to help us build on our success for the next phase of PCN development.The...
-
Operations Manager
2 weeks ago
Hereford, Herefordshire, United Kingdom Taurus Healthcare Limited Full timeJob Title: Operations ManagerJob Summary:We are seeking an experienced Operations Manager to join our team at Taurus Healthcare Limited. The successful candidate will be responsible for providing operational management to roles employed through the Additional Roles Reimbursement Scheme (ARRS) and PCN funded schemes.Key Responsibilities:Develop robust...
-
Operations Manager
3 weeks ago
Hereford, Herefordshire, United Kingdom Taurus Healthcare Limited Full timeJob Title: Operations ManagerJoin Taurus Healthcare Limited as an Operations Manager and play a vital role in the success of our Primary Care Network. As an Operations Manager, you will be responsible for providing operational management to roles employed through the Additional Roles Reimbursement Scheme (ARRS) and PCN funded schemes.Key...
-
Operations Manager
3 weeks ago
Hereford, Herefordshire, United Kingdom Taurus Healthcare Limited Full timeJob Title: Operations ManagerJoin Taurus Healthcare Limited as an Operations Manager and play a vital role in the success of our Primary Care Network. As an Operations Manager, you will be responsible for providing operational management to roles employed through the Additional Roles Reimbursement Scheme (ARRS) and PCN funded schemes.Key...
