Hospitality Team Lead
4 weeks ago
Are you a motivated and organized individual with a passion for delivering exceptional customer service? We're seeking a skilled Hospitality Supervisor to join our team at Swansea.com Stadium.
Key Responsibilities:
- Provide outstanding service to our guests on match days and events
- Oversee the smooth operation of our restaurants and VIP Boxes areas
- Lead and motivate a team of experienced and enthusiastic staff
- Ensure seamless communication between team members
- Resolve customer complaints efficiently and effectively
- Manage paperwork and administrative tasks
Requirements:
- Previous supervisory or managerial experience in the hotel and/or events sector
- Excellent communication and interpersonal skills
- Ability to remain calm under pressure and lead the team through high-volume periods
- Enthusiasm and energy to deliver exceptional service
What We Offer:
- Competitive pay and paid weekly
- Opportunity to work in a fast-paced and dynamic environment
- Full training in Health & Safety, Hygiene, and Manual Handling
- Access to Health & Wellbeing Support Programmes
Apply online with your cover letter and CV, and we'll be in touch shortly. If successful, you could be working with us in one of our venues within a few days.
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