Hospitality Team Lead
3 days ago
Hospitality Team Lead Opportunity
We are seeking an experienced Hospitality Team Lead to join our team at Swansea.com Stadium.
The successful candidate will be responsible for leading a team of experienced and enthusiastic staff, providing brilliant service to our guests on match days and events.
Key responsibilities include:
- Providing/overseeing brilliant service for our guests
- Previous Bartending/supervisory experience, with cellar management experience
- Excellent organisation skills
- Delivering an effective and energetic staff briefing
- Supervising the team throughout the day, delegating responsibilities accordingly
- Assisting with staff training and development to maintain the highest standard
- Swiftly resolving customer service complaints
- Ensuring smooth communication between team members
- Completion of paperwork
Requirements include:
- Previous supervisory/managerial experience required, gained within the hotel and/or events Sector
- The ability to remain calm during high-volume periods
- Enthusiastic & energetic
- Excellent communication skills
- High empathy and understanding of others
- Excellent organisation skills
- Ability and confidence to lead your team through a successful day.
We offer:
- Great opportunity to work in a friendly and fast-paced environment
- Competitive pay, paid weekly
- Be part of a great, supportive team
- Gain some great transferable skills and work experience
- Receive full training in Health & Safety, Hygiene and Manual Handling
- Access to Health & Wellbeing Support Programmes, including our Employee Assistance Programme.
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