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Senior Operations Manager

1 month ago

Huddersfield, Kirklees, United Kingdom Local Care Direct Full time
Job Title: Head of Contact Centre Operations

About the Role:

We are seeking an experienced and skilled Head of Contact Centre Operations to join our team at Local Care Direct. As a key member of our senior management team, you will be responsible for leading the development and implementation of our contact centre operations, ensuring that we deliver high-quality services to our patients and stakeholders.

Key Responsibilities:

  • Lead the development and implementation of our contact centre operations, ensuring that we deliver high-quality services to our patients and stakeholders.
  • Manage and develop a team of contact centre staff, providing coaching and guidance to ensure that they have the skills and knowledge needed to deliver excellent customer service.
  • Develop and implement policies and procedures to ensure that our contact centre operations are efficient and effective.
  • Work closely with other departments to ensure that our contact centre operations are aligned with the overall goals and objectives of the organisation.
  • Monitor and evaluate the performance of our contact centre operations, identifying areas for improvement and implementing changes as needed.

Requirements:

  • Proven experience of leading contact centre operations, with a strong track record of delivering high-quality services.
  • Excellent leadership and management skills, with the ability to motivate and develop a team of contact centre staff.
  • Strong analytical and problem-solving skills, with the ability to identify areas for improvement and implement changes as needed.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and stakeholders at all levels.
  • Ability to work in a fast-paced environment, with a strong focus on customer service and quality.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work for a dynamic and forward-thinking organisation, with a strong commitment to delivering high-quality services to our patients and stakeholders.
  • A supportive and collaborative team environment, with opportunities for professional development and growth.

How to Apply:

If you are a motivated and experienced contact centre professional, with a passion for delivering high-quality services, we would love to hear from you. Please submit your application, including your CV and a covering letter, to [insert contact details].