Medical Support Coordinator

2 weeks ago

Enfield Town, Greater London, United Kingdom North Middlesex University Hospital Full time
Job Overview

To provide administrative, secretarial, and clerical support within the Respiratory Team. This will include record keeping, managing appointments, and communicating with clients and other services on behalf of the teams and clinicians. The role involves a considerable amount of telephone contact with patients, carers, and other healthcare professionals.

Main Duties
  • To take referrals and messages, ensuring they are logged and passed on to the appropriate clinician in line with indicative urgency.
  • To liaise with patients and their carers, relatives, Social Services, members of the Primary Healthcare Team, and any other agencies as appropriate, maintaining confidentiality and treating all situations with sensitivity and tact.
  • To record referrals and retrieve patient information using the Rio Data Management System.
  • To scan referrals and upload them into the patient information system in an accurate and secure manner.
  • To administer appointments, receive patients, and contribute sensitively towards resolution of problems that may arise with patients or their carers.
  • To disseminate information to clinical teams and managers as requested.
  • To organise care packages and/or referrals to other agencies under the direction of a senior nurse.
  • To produce regular statistical performance information and to provide patient information on an ad hoc basis for management as requested.
  • To complete monthly sickness and absence information on e-roster as requested.
  • To receive visitors and deal with telephone calls, where appropriate.
About Working for Our Organisation

North Middlesex University Hospital is part of North Central London integrated care system, consisting of the NHS and Local authority organisations in Camden, Islington, Barnet, Enfield, and Haringey.

We are working increasingly closely with partners and indeed many of our financial and performance objectives are measured at this system level. We want to ensure our staff receive excellent training to provide outstanding clinical care.

Salary

The estimated salary for this position is £28,000 - £35,000 per annum.

Required Skills and Qualifications
  • Able to produce evidence of good basic education including numeracy and literacy skills.
  • NVQ3 in secretarial or office administration or skills gained by equivalent experience or show a willingness to work towards this qualification.
  • Excellent communication skills, both face-to-face and via telephone.
  • Ability to handle patient queries tactfully and respectfully.
  • Ability to deal with more than one issue at a time and to balance conflicting demands.
Benefits

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

You will only be contacted by the Recruitment Team if you are shortlisted for this post. Please ensure therefore that you check your email account regularly.

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