Operations Director
4 weeks ago
Massenhove Recruitment Limited is seeking an experienced Operations Director to join our team. As a key member of our leadership team, you will be responsible for overseeing the day-to-day functions of our claims management department.
Key Responsibilities:
- Support the leadership and management of the claims team to deliver exceptional customer service.
- Identify areas for process improvements and implement changes to increase efficiency and reduce costs.
- Address operational issues promptly to maintain smooth workflow.
- Assist in formulating and implementing operational strategies.
- Ensure timely, effective, and accurate handling of day-to-day work activity, processes, and referrals.
- Utilize data analytics to identify trends, forecast needs, and make informed decisions.
- Maintain strong relationships with key clients, stakeholders, and partners.
- Collaborate with the technology team to leverage technology for process optimization.
- Effectively use data and analytics to problem solve and drive improvement.
Requirements and Capability:
- Broad experience working within a claims management company with a strong understanding of associated claims processes, procedures, and systems.
- Proven experience in a leadership position, managing and developing a team.
- Ability to accomplish tasks in a dynamic environment with an aptitude for analyzing data and making practical and forward-looking decisions.
- Excellent communication skills and demonstrated ability and experience supporting strategic initiatives impacting key stakeholders and reporting to senior management.
- Experience working on cross-functional teams, collaborating, actively participating, and delivering solutions.
- The ability to identify and escalate issues that could present challenges to a project or the organization.
- Strong conflict resolution skills to effectively deal with people with differing expectations and viewpoints and to build strong cross-functional relationships and partnerships.
- Strong knowledge of and skills in the use of various software and insurance platforms and claims systems as well as Word and Excel.
Experience:
- Claims Management: 3 years (preferred)
- Analysis skills: 1 year (preferred)
- Conflict management: 3 years (preferred)
Work Location: In person
Massenhove Recruitment Limited is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to a diverse workforce and a fair and inclusive hiring process.
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