Assistant Site Manager

6 days ago

HoughtonLeSpring, Durham, United Kingdom Stobart Full time
Job Title: Assistant Site Manager

Join Stobart, a leading ambient transport and logistics business, as an Assistant Site Manager and play a key role in ensuring the smooth operation of our sites.

Job Summary:

We are seeking an experienced and motivated Assistant Site Manager to join our team. As a key member of our site management team, you will be responsible for managing the day-to-day operations of our sites, ensuring that our teams work consistently towards providing a high standard of customer service.

Key Responsibilities:
  • Ensure Health and Safety and Food Safety rules are complied with to provide a safe environment for staff and customers.
  • Be fully aware of the Company Health and Safety and Food Safety policies and any updates on such matters and responsibilities regarding these.
  • Ensure all staff on site are fully aware of/receive regular updates of their responsibilities and any new regulations regarding Health and Safety and Food Safety upon induction and throughout employment.
  • Ensure full understanding of and adhere to correct accident/incident reporting procedure.
  • Maintain such logs and checks as may be required to operate in safe and legal manner and train staff in these procedures.
  • Ensure regular interaction with customers to gain understanding of their needs.
  • Proactively respond to the market to generate and improve business.
  • Ensure sales are maximised by the introduction and assessment of regular promotional displays and activities.
  • Ensure merchandising is exciting, effective, and regularly evaluated.
  • Responsible for ensuring every member of staff has an agreed performance contract and is appraised each year.
  • Ensure that identified training needs are communicated to the Health and Safety Manager/Operations Director.
  • Ensure staff attend regular site meetings and receive information on site and company performance.
  • Be responsible for ensuring new staff receive induction training, and all employees receive training/attend training courses relating to their role.
  • When necessary, interview and recruit suitable personnel.
  • When necessary, follow company disciplinary, appeals and grievance procedures.
  • Lead the site team by examples of good customer service.
  • Manage complaints by customers and ensure staff are equipped to handle customer complaints.
  • Ensure sales figures and wage hours are reported to Head Office on a weekly basis within the specified time scale.
  • Ensure Head Office receive the stock take results within the specified time scale each month.
  • Lead and partake in physical stock take ensuring the figures are accurate.
  • Ensure fuel reconciliation figures are forwarded to Head Office as per the accounting timetable.
  • Maintain adequate controls and carry out random checks to identify any fraudulent activities or any misuse I site procedures.
  • Authorise petty cash sheets on a monthly basis.
  • Assume responsibility for ensuring till discrepancies are fully investigated.
  • Respond to action plans from the site audits and stock takes within the time scales given.
  • Liaise with the Shop Buyer with regard to scan rates, product or promotions and any associated problems.
  • Monitor stock against range books and ensure all stock order sheets are returned by due dates.
  • Ensure all promotions and associated materials are run correctly.
  • Assume responsibility for the control of all site costs.
  • Ensure the wage expenditure is controlled and relative to sales performance.
  • Investigate stock take results as required.
  • Attend/chair site/other meetings as and when required or requested.
  • Carry out weekly standards check on each site.
  • Attend courses as required.
  • Attend annual appraisal and quarterly reviews when requested.
  • Complete all reasonable additional duties/projects as requested by Management.
Requirements:
  • Previous experience within a similar role.
  • Experience supervising and motivating a team.
  • A good working knowledge of supervision and management of catering and or retail environments.
  • Food hygiene health and safety understanding.
  • Ability to plan organise and prioritise work within a high pressurised environment.
  • Excellent organisation and communication skills.
  • A good working knowledge of Microsoft Packages.
Benefits:
  • Annual Leave - 20 days increasing to 25 days after 3 years service excluding bank holidays.
  • Private Medical Cover.
  • Pension scheme - contribution of 5% employee and 3% employer.
  • Life Assurance - x 2 your annual salary.
  • Wellness - Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
  • Eye Care Vouchers - We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
  • Reward & Recognition - We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.

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