Assistant Operations Manager

2 months ago

HoughtonLeSpring, Durham, United Kingdom Stobart Full time
Job Description

**Job Title:** Assistant Operations Manager

**Company:** Stobart

**Location:** UK

**Job Type:** Full-time

**About Us:

Stobart is a leading ambient transport and logistics business, providing services to many of the UK's best-known brands across core consumer and retail sectors.

**Job Summary:

We are seeking an experienced Assistant Operations Manager to join our team. The successful candidate will be responsible for managing the day-to-day operations within all areas of the site, ensuring the team works consistently towards providing a high standard of customer service.

**Key Responsibilities:

  • Ensure Health and Safety and Food Safety rules are complied with to provide a safe environment for staff and customers.
  • Be fully aware of the Company Health and Safety and Food Safety policies and any updates on such matters and responsibilities regarding these.
  • Ensure all staff on site are fully aware of/receive regular updates of their responsibilities and any new regulations regarding Health and Safety and Food Safety upon induction and throughout employment.
  • Ensure full understanding of and adhere to correct accident/incident reporting procedure.
  • Maintain such logs and checks as may be required to operate in safe and legal manner and train staff in these procedures.
  • Ensure regular interaction with customers to gain understanding of their needs.
  • Proactively respond to the market to generate and improve business.
  • Ensure sales are maximised by the introduction and assessment of regular promotional displays and activities.
  • Ensure merchandising is exciting, effective, and regularly evaluated.
  • Responsible for ensuring every member of staff has an agreed performance contract and is appraised each year.
  • Ensure that identified training needs are communicated to the Health and Safety Manager/Operations Director.
  • Ensure staff attend regular site meetings and receive information on site and company performance.
  • Be responsible for ensuring new staff receive induction training, and all employees receive training/attend training courses relating to their role.
  • When necessary, interview and recruit suitable personnel.
  • When necessary, follow company disciplinary, appeals and grievance procedures.
  • Lead the site team by examples of good customer service.
  • Manage complaints by customers and ensure staff are equipped to handle customer complaints.
  • Ensure sales figures and wage hours are reported to Head Office on a weekly basis within the specified time scale.
  • Ensure Head Office receive the stock take results within the specified time scale each month.
  • Lead and partake in physical stock take ensuring the figures are accurate.
  • Ensure fuel reconciliation figures are forwarded to Head Office as per the accounting timetable.
  • Maintain adequate controls and carry out random checks to identify any fraudulent activities or any misuse of site procedures.
  • Authorise petty cash sheets on a monthly basis.
  • Assume responsibility for ensuring till discrepancies are fully investigated.
  • Respond to action plans from the site audits and stock takes within the time scales given.
  • Liaise with the Shop Buyer with regard to scan rates, product or promotions and any associated problems.
  • Monitor stock against range books and ensure all stock order sheets are returned by due dates.
  • Ensure all promotions and associated materials are run correctly.
  • Assume responsibility for the control of all site costs.
  • Ensure the wage expenditure is controlled and relative to sales performance.
  • Investigate stock take results as required.
  • Attend/chair site/other meetings as and when required or requested.
  • Carry out weekly standards check on each site.
  • Attend courses as required.
  • Attend annual appraisal and quarterly reviews when requested.
  • Complete all reasonable additional duties/projects as requested by Management.

**Requirements:

  • Previous experience within a similar role.
  • Experience supervising and motivating a team.
  • A good working knowledge of supervision and management of catering and/or retail environments.
  • Food hygiene health and safety understanding.
  • Ability to plan, organise, and prioritise work within a high-pressurised environment.
  • Excellent organisation and communication skills.
  • A good working knowledge of Microsoft Packages.

**What We Offer:

We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard-working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

We offer a wide range of benefits, including:

  • Annual Leave - 20 days increasing to 25 days after 3 years service excluding bank holidays.
  • Private Medical Cover.
  • Pension scheme - contribution of 5% employee and 3% employer.
  • Life Assurance - x 2 your annual salary.
  • Wellness - via our Employee Assistance Programme, we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a day, 365 days a year.
  • Eye Care Vouchers - we can provide you with substantial savings with free eye tests and discounts on prescription glasses.
  • Reward & Recognition - we recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.

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