Food Service Assistant

2 weeks ago

Sleaford, Lincolnshire, United Kingdom AF Blakemore & Son Ltd Full time

Customer Service Representative Opportunity at AF Blakemore & Son Ltd

Join our team and contribute to the success of our Food-To-Go Department

We are seeking a highly motivated and enthusiastic Customer Service Representative to join our team at AF Blakemore & Son Ltd.

As a Customer Service Representative, you will play a vital role in supporting our store management and creating a positive customer experience. You will assist in maximising sales and profit by carrying out allocated tasks in order to contribute to the continuous improvement of the store, ensuring great customer service, through 'Brilliant Basics, Moments of Wow, Food for later and Food for now'.

Main Responsibilities:

  1. Preparing of all sandwich ingredients, to include cooking breakfast and lunch items, baking of cookies/bread and washing, cutting, slicing, chopping and grating of ingredients, in accordance with established guidelines.
  2. Greeting customers in a friendly and welcoming manner.
  3. Answering customer inquiries about products and services and assisting customers in finding the items they need.
  4. Processing customer purchases efficiently and accurately through the tills, maintaining a positive and friendly service
  5. Upselling selected products to customers and highlighting multi-buy offers, to ensure maximum sales.
  6. Adhere to all food handling, safety, and sanitation standards when storing/preparing/serving food and cleaning the department.

Key Skills:

  1. Previous experience in a similar role and/or industry is preferred
  2. Reliably follows instructions and procedures with excellent attention to detail
  3. Some understanding of legislative responsibilities of a retail environment and the skills to assist with adherence
  4. Ability to contribute ideas for delivering exceptional customer service and driving the business forward.
  5. Keen and enthusiastic approach to working both in a team and independently.

What's in it for you?

  1. Excellent benefits package including:
  2. Holiday, Maternity and Paternity leave and pay in excess of statutory entitlements
  3. Develop your skills and capability in a highly supportive and multi-diverse culture
  4. Outstanding Training & Development
  5. Gain hands-on experience in a high volume, fast-paced convenience store
  6. Generous staff discount in all our SPAR stores (excl. Alcohol & Cigarettes)
  7. Proactive promotion of internal candidates
  8. Paid Breaks
  9. Free Tea & Coffee
  10. Early access to your pay through 'EarlyPay'
  11. 24/7 access to your payslips and Rotas via HR/Payroll portal
  12. Wellbeing support – access to emotional support, counselling, legal and financial advice
  13. Company Pension Scheme
  14. NEST pension scheme
  15. Company Life Insurance worth 1 x Annual Salary and 6 x Annual Salary with Company Pension Scheme
  16. Extra Holidays - Purchase Scheme
  17. Cycle to work - Bicycle purchase scheme
  18. Long Service Awards

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