Technical Auditor for Motor Industry
4 weeks ago
About the Role
We are seeking an experienced Technical Auditor to join our team in Leicester, London, or Bexhill offices. This is a hybrid role, with majority homeworking and quarterly attendance at one of our offices.
Company Overview
Hastings Direct is a digital insurance provider aiming to become the best and biggest in the UK market. We focus on delivering good outcomes for our customers through great products, straightforward service, and a simple approach. Our 4Cs culture prioritizes colleague, customer, company, and community success.
Salary and Benefits
The successful candidate can expect an attractive salary based on experience, paid annually, along with regular pay reviews. Flexible working arrangements are championed, including days in the office and at home. A competitive bonus scheme is also available, tied to Hastings' performance and individual performance. Additional benefits include life assurance cover, income protection, pension contribution matching up to 10%, and a range of wellbeing resources.
Job Description
The ideal candidate will have strong technical knowledge within the motor industry, preferably with vehicle bodywork or mechanical expertise (Audatex and Glassmatix estimating systems knowledge beneficial). Key responsibilities include:
- Developing an understanding of internal and supplier engineering processes, commercial initiatives, best practices, and their impact on customer journey and leakage.
- Retailing up-to-date technical knowledge of new motor repair regulations and policies.
- Designing effective audit approaches and capture mechanisms adaptable to changing business needs.
- Managing relationships with senior personnel and communicating across teams to ensure scoping, attendance, and feedback.
- Completing and managing risk-based audits, interpreting technical knowledge to develop audit questions.
- Providing recommendations for development and improvement areas, such as savings, contract adherence, KPI/SLA adherence, and customer journey impact.
Required Skills and Qualifications
The successful candidate will possess:
- Strong analytical skills to interpret MI and identify risk and opportunity areas.
- Excellent problem-solving skills with a proactive approach.
Location
This role is based in either Leicester, London, or Bexhill offices, with majority homeworking.
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