Account Manager
2 weeks ago
About Track Record Global (TRG)
We are experts in natural material supply chain assessments, ensuring compliance with consumer and environmental legislation and verifiable environmental claims.
We seek a seasoned Account Manager to grow our client base through positive relationship evolution.
- Client Relationships
Maintain lasting relationships with clients to maintain and expand business, providing exceptional service and support.
- Communication
Maintain open communication channels to ensure deliverable agreement, deadlines, and expectations.
- Collaboration
Collaborate with internal teams and clients for effective service delivery, balancing client needs with business objectives.
- Business Processes
Contribute to process improvements and streamlining.
About the RoleThis is an exciting opportunity to work in responsible sourcing and sustainability with major retail clients.
Main responsibilities:
- Manage multiple client relationships, delivering all agreed services.
- Ensure client business growth and identify future commercial opportunities.
- Meet client weekly metrics, including assessment completion, through prioritization with other teams.
- Work with Assessment and Client & Supplier Engagement teams to deliver completed supply chain and product technical file assessments.
- Cross-functional team collaboration for system development, assessment work, process standardization, and client communications.
- Provide clients with business updates on systems, assessments, processes, and legislative changes.
- Cover commercial team management when needed.
- Demonstrate key values and behaviors across the business.
We are looking for someone with:
- Significant Account Management experience.
- Contract and commercial management skills.
- People management experience.
- Excellent communication and collaboration abilities.
- Project Management skills, completing deliverables within timelines.
- Organizational and problem-solving skills.
- Supply chain knowledge, responsible sourcing, and product technical file compliance would be advantageous.
- Location: based near our Brighton Hub.
- Hybrid working arrangements.
- 30 days holiday after one year of service.
- Annual incentive plan.
- Contributory pension scheme.
- Healthcare cash plan.
- Peer-to-peer recognition program.
- Weekly virtual yoga sessions.
- Togetherness time.
- Birthday celebration.
- Helping hand loan scheme.
- Monthly breakfast at our Hub.
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