Segment Marketing Director
4 days ago
The Segment Marketing Director will be responsible for driving key business KPIs through effective marketing via email, push, in-product placements, and landing pages for specific segments/campaign objectives. This role also involves playing a cross-functional role in developing and executing brand-specific versions and actions.
Key Accountabilities:
- Partner closely with Marketing Brand Owners and the Brand teams to determine the needs from TEaL to support emerging and planned strategies and activities in service of unique brand positioning.
- Ensure TEaL and this specific team deliver against Brand level objectives that are agreed based on specific initiatives.
- Have accountability for strategic planning, business casing, and optimal delivery of weekly and targeted global campaigns to a specific traveler segment and/or objective predominantly across Expedia and VRBO brands.
- Deliver against key business objectives for that segment which would include acquisition, engagement, and retention through CRM programs and campaigns.
- Direct, coach, and lead a team of up to 6 functional experts including people managers.
- Bring CRM and database marketing subject matter expertise and thought leadership to drive team goals and share with wider segment marketing teams.
- Work highly effectively with Analytics and Data Science teams to leverage actionable insights and learnings to identify opportunities and develop strategies for complex and innovative campaigns.
- Advise on behalf of TEaL on cross-functional Expedia Group wide initiatives as a trusted expert on communicating our loyalty program mechanics and offers.
Requirements
- Bachelor's degree in Marketing, Business, Economics, or any other related fields; or equivalent related professional experience.
- At least 8 years' experience in a CRM role, preferably in the e-commerce and/or online marketing space.
- Ability to collaborate with and influence Marketing, Analytics, Martech, Creative, and Finance partners to develop innovative marketing campaigns.
- Ability to manage and grow direct reports as well as wider teams.
- Demonstrable attention to detail in dealing with complex projects and time-sensitive initiatives.
- Proficient in the use of MS Office. Experience with Jira, Tableau, Salesforce Marketing Cloud or other communication tools are a plus.
Benefits
Expedia Group offers a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup, and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world.
Expedia Group's family of brands includes: Brand Expedia, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, and Expedia Cruises.
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