Senior Service Manager

3 days ago


Arundel, West Sussex, United Kingdom THE PIG Full time

Job Summary: As a key member of our hospitality team, we are seeking a Senior Service Manager to oversee daily restaurant operations, lead by example, and provide exceptional customer service in a dynamic and fast-paced environment.

About the Role: The ideal candidate will possess strong leadership skills, excellent communication abilities, and previous experience in a similar role. You will be responsible for supervising a team of staff members, supporting the Restaurant Manager, and contributing to operational strategies that drive sales growth and customer satisfaction.

Key Responsibilities:

  • Lead by example, demonstrating exceptional customer service skills and a commitment to delivering high-quality food and beverage offerings.
  • Supervise and mentor staff members to ensure they have the necessary skills and knowledge to excel in their roles.
  • Collaborate with the Restaurant Manager to implement operational strategies that drive sales growth and improve customer satisfaction.

Requirements:

  • Previous experience as an Assistant Restaurant Manager or similar role in a busy restaurant environment.
  • Excellent leadership and communication skills to motivate and manage a diverse team.
  • Able to work effectively under pressure to achieve targets and deadlines.

Estimated Salary Range: £40,000 - £55,000 per annum, depending on experience.

Benefits Package:

  • 35% discount on food, beverages, and treatments.
  • Free access to on-demand GP, physiotherapy, and counseling services.
  • Range of learning and development courses.
  • Anniversary vouchers – dinner with wine for two.


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