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General Manager BTR

2 months ago

Leatherhead, Surrey, United Kingdom Deverell Smith Recruitment Ltd Full time
Job Title: General Manager BTRLocation: LeatherheadSalary: £50K - £55K Full-time, Permanent (40 hours/week)

Role Overview:

As the General Manager, you will be responsible for leading the Relationship Manager team and ensuring our residents have the freedom to live their best lives. Your role is pivotal in maintaining high standards, fostering innovation, and making impactful decisions to enhance our community.

Key Responsibilities:
  • Operational Leadership: Oversee portfolio performance, ensuring safety, compliance, and value retention.
  • Team Development: Build and inspire a high-performing team to deliver exceptional customer service.
  • Customer Experience: Resolve escalated issues, lead quality audits, and ensure top-tier service.
  • Community Engagement: Actively plan and deliver local events, fostering strong community ties.
  • Financial Management: Manage budgets, control costs, and oversee marketing and leasing strategies.
  • Stakeholder Collaboration: Work with commercial operators, estate management, and retail teams to create a vibrant neighbourhood.
Qualifications & Skills:
  • Leadership experience with a strong customer service background.
  • Knowledge of compliance, health & safety, and property maintenance.
  • Proficient in Microsoft Office and industry-related systems.
  • Excellent communicator, proactive problem-solver, and resilient under pressure.

We work as one:

The key to growth is in our differences, not similarities. Alongside our partners, building a diverse, inclusive, and equal environment is at our core: everyone is made to feel welcome and encouraged to be their authentic self. Respect isn't an opt-in, it's the only way forward.