Customer Service Representative

6 days ago

Batt's Corner, United Kingdom Sammons Recruitment Ltd Full time
Job Description

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our sales team, you will be responsible for achieving daily individual sales and targets, while maintaining and developing depot sales.

Key Responsibilities:
  • Answer all incoming telephone calls and take ownership of those calls
  • Promptly deal with customer orders received over the trade counter or via post, telephone or sales staff
  • Deal with online enquires and orders
  • Suggest appropriate product alternatives if applicable and take advantage of all add on selling opportunities to maximise sales and profit
  • Be highly proactive in cultivating and achieving additional telephone sales, particularly during quiet periods
  • Nurture customer business covering all product ranges to achieve individual and depot profit
  • Be fully aware and adhere to the company policy on cash, cheque and credit card transactions received on behalf of the company
  • Strictly adhere to company credit control procedures
  • Complete all required administration accurately, effectively and on time
  • Order and store parts and monitor stock levels
  • Be familiar with the appearance and purpose of all parts and use catalogues and price lists to identify parts to meet customer requirements
  • Keep price lists up to date
  • Ensure all parts taken from stock to fulfil customer orders are invoiced before they are removed from the stores area
  • Operate a fork lift truck in a safe and responsible manner
  • Be prepared to train as a First Aider
  • Present a professional image at all times
  • Carry out all work practices in line with the Company Health and Safety Policy
Key Skills:
  • Technical competencies of a Parts person
  • Ability to work in a pressurised environment with multiple demands
  • Qualified to drive a forklift truck
  • Good interpersonal skills
  • Efficient Administrator
  • Computer literate with basic knowledge of both Microsoft Word and Microsoft Excel
  • Honest
  • Self-motivated
  • Team worker
  • Customer focussed
  • Must be able to drive
Benefits:
  • 22 Days Holiday
  • Scottish Widows Pension
  • Death in Service
  • Westfield Cash Back Health Plan
  • Uniform
  • Free legal advice to set up a Will and renew or purchase a Mortgage

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