Retail Sales Training Manager

3 days ago

London, Greater London, United Kingdom Hawes and Curtis Full time
Job Overview

Hawes and Curtis is seeking an experienced Training Manager to deliver outstanding service for our well-known luxury brand.

Key Responsibilities:
  • Deliver and roll-out training programs to enhance the skills of our retail staff.
  • Assist in executing competency building and talent development in accordance with brand strategies and directions.
  • Roll-out and facilitate effective implementation of trainings (Brand Image and Product, Retail Excellence, Business, Client Journey).
  • Champion training programs to create a positive and performance-driven culture.
  • Work in close collaboration with business managers to analyze competency gaps, identify training needs, and adapt training programs and action plans to meet business needs.
  • Manage the delivery and quality of training programs, including planning and coordinating training calendar, venues, and participants.
  • Conduct pre- and post-training evaluation to ensure effectiveness, applicability, and continuous improvement of training programs.
  • Collect, monitor, and measure training KPIs (knowledge and skills retention, employee engagement and performance, client experience).
  • Conduct on-site coaching and accompany sales force in implementing their key learnings on-the-sales-floor.
Requirements:
  • Previous hands-on experience in training and development, preferably in Tailoring/Luxury retail.
  • Strong analysis needs, program development, facilitation, and training delivery skills.
  • Mature, confident, positive mindset, and excellent people skills to work with different cultures and all levels of staff.
  • Possess a passion in fostering a learning culture and developing talents.
  • Proficiency in Microsoft Office (+ Photoshop, Illustrator, InDesign).
About Us:

We offer a diverse working environment where our colleagues are valued and respected, competitive pay, and opportunities for career growth within a strong and dynamic business.

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