Hospitality Team Member

1 week ago

Ashbourne, Derbyshire, United Kingdom YHA Full time
About YHA Ilam Hall

YHA Ilam Hall is a unique and captivating location nestled near Dovedale and Ashbourne Market Town. We welcome school groups, activity groups, families, and individuals to experience this wonderful location and hostel.

Our Mission

At YHA, we believe in the power of diverse perspectives and unique experiences. Our vision is to create an environment where every individual is celebrated for who they are and what they bring to our team.

The Role

We are seeking a Hospitality Team Member to join our inclusive team at YHA Ilam Hall. As a key member of our team, you will play a crucial role in making our guests' experiences memorable.

Responsibilities
  • Provide warm hospitality and great customer service to all our customers, members, and guests.
  • Work on reception and offer insights about the hostel and the local area, ensuring every guest feels informed and welcomed.
  • Utilize our systems for efficient guest check-ins and check-outs and food & beverage sales and service.
  • Carry out cleaning and housekeeping duties, ensuring a comfortable and clean environment for all guests.
  • Assist in the preparation of food in the kitchen and serve food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.
What We Value

We understand the richness of life experiences and place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth.

Benefits

We offer a competitive hourly rate of £11.44 per hour, with the opportunity to flex up to 42.5 hours a week. If needed, live-in accommodation is available at a reasonable rate of £63.70 per week. You will also enjoy access to YHA's staff discount and cashback portal, a complimentary YHA Membership each year, and 10 free hostel stays per year for you and up to 3 friends or family members.

We actively seek to build a diverse team and extend a warm welcome to applicants from all backgrounds. If this opportunity resonates with you, we invite you to submit your CV and complete our brief application form. Feel free to attach a cover letter to further express your unique qualifications and experiences.

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