Business Support Manager
4 weeks ago
The post holder will provide comprehensive administrative and business support to the clinical and technology team, including the ordering and oversight of stock and equipment, service improvement projects, performance management, and supervision of the technology and administration staff in the department. The post holder will work closely with finance and procurement teams to ensure continuous service delivery.
Main Duties of the Job- To oversee the management of high-value, specialist equipment used by the EAT service, including procuring, accepting, maintenance, managing stock levels, order processing, and managing faulty/broken equipment.
- To provide daily management and supervision of the administrative team and technology assistants, monitor absences, and follow up on any issues.
- To work with the Clinical Service Lead and undertake required audits of staff and service practice to provide quality and performance assurance.
- To undertake training as appropriate to update and maintain existing knowledge and facilitate continued personal and professional development.
- To work with the Clinical Scientist and Technologists on devising, coordinating, and producing information, documentation, and resources across the service, including strategies, SOPs, and patient pathways.
- To work within the departmental budget, working alongside the Clinical Service Lead on spend and financial management.
- To oversee the patient pathway and ensure that equipment is available for loan in a timely manner to ensure compliance with the service.
- To monitor patient waiting times to ensure that equipment loan targets are met.
- To request quotations, process invoices, deliveries, and maintain all related documentation and electronic recording.
- To physically manage equipment stocked at the team base, ensuring equipment is stored in the correct locations and within capacity, escalating any issues to senior technologists and leadership.
Lincolnshire Community Health Services NHS Trust is committed to equality of opportunity and being a place where all belong. We encourage applications from candidates who are likely to be underrepresented in LCHS' workforce.
Person Specification- Higher level BTEC/NVQ or equivalent level knowledge in a relevant area, as well as a range of trust policies and business support procedures.
- Relevant experience of stock management processes, use of equipment management processes, and stock management.
- Excellent computer literacy skills, excellent communication skills, and ability to investigate and resolve complex issues.
- Ability to work under pressure, flexibility, and as part of a team, self-motivated, and able to work under own initiative.
- Experience of data collection for quality monitoring/audits, ability to work independently, within policies and clearly defined procedures, seeking advice when necessary.
- Knowledge of the role of electronic assistive technology and benefits to service users, knowledge of the equipment management process and principles.
- Highly competent in the use of electronics and computers, ability to work independently within the applicable competencies and policies, experience of working in a team-based environment.
- Proficient and experienced in the use of stock ordering systems, experience of staff supervision/line management, experience with a range of operating environments (Windows, MAC OS) and mobile devices (IOS, Android).
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