Business Support Manager

3 weeks ago

North Hykeham, Lincolnshire, United Kingdom Lincolnshire Community Health Service NHS Trust Full time

Job Summary

The post holder will provide comprehensive administrative and business support to the clinical and technology team, including the ordering and oversight of stock and equipment, service improvement projects, performance management, and supervision of the technology and administration staff in the department. The post holder will work closely with finance and procurement teams to ensure continuous service delivery.

Main Duties of the Job

The post holder will oversee the management of high-value, specialist equipment used by the EAT service, including procuring, accepting, maintenance, managing stock levels, order processing, and managing faulty or broken equipment. They will also provide daily management and supervision of the administrative team and technology assistants, monitor absences, and follow up on any issues.

Key Responsibilities

  • To work with the Clinical Service Lead and undertake required audits of staff and service practice to provide quality and performance assurance.
  • To develop and implement maintenance schedules and procedures to ensure the proper functioning and longevity of equipment.
  • To serve as a key link between the EATS staff, Procurement teams, and Finance in controlling supply at adequate and safe levels.
  • To oversee the patient pathway and ensure that equipment is available for loan in a timely manner to ensure compliance with the service.
  • To monitor patient waiting times to ensure that equipment loan targets are met.

About Us

Lincolnshire Community Health Services NHS Trust is committed to equality of opportunity and being a place where all belong. We encourage applications from candidates who are likely to be underrepresented in our workforce.

Person Specification

Essential

  • Higher level BTEC/NVQ or equivalent level knowledge in a relevant area, as well as a range of trust policies and business support procedures.
  • Relevant experience of stock management processes, use of equipment management processes, and stock management.
  • Excellent computer literacy skills, excellent communication skills, and ability to investigate and resolve complex issues.
  • Ability to work under pressure, flexibility, and as part of a team, with self-motivation and ability to work under own initiative.

Desirable

  • Understanding of the use of AAC equipment in meeting the needs of patients with speech difficulties.
  • Understanding of EC equipment to assist those with physical disabilities in maintaining or restoring their levels of independence and engagement in wider society.
  • IT skills, preferably European Computer Driving License or wider experience.

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