Customer Service Representative

1 month ago


Eastbourne, East Sussex, United Kingdom Tesco Full time

About the Role

We are seeking a skilled and enthusiastic Customer Service Representative to join our team at the Eastern Seaside Rd Express store. As a key member of our team, you will be responsible for delivering exceptional customer service, working closely with colleagues to ensure a seamless shopping experience.

Key Responsibilities

  • Provide outstanding customer service, responding to customer queries and resolving issues in a timely and professional manner.
  • Work collaboratively with colleagues to achieve sales targets and improve customer satisfaction.
  • Maintain a high level of product knowledge, ensuring customers receive accurate information and advice.
  • Contribute to a positive and inclusive store environment, promoting a culture of respect and teamwork.
  • Participate in seasonal, community, and charity events, enhancing the customer experience and promoting Tesco's values.

What We Offer

  • A competitive hourly rate, with opportunities for pay increases and additional payments based on location and skills.
  • A minimum of 16 guaranteed hours per week, with opportunities to work flexible hours and achieve a better work-life balance.
  • Access to a range of benefits, including holiday pay, flexible working, and a comprehensive pension scheme.
  • Opportunities for career progression and professional development, helping you to achieve your goals and aspirations.

Requirements

  • A passion for delivering exceptional customer service and a commitment to providing a positive shopping experience.
  • The ability to work collaboratively as part of a team, communicating effectively with colleagues and customers.
  • A willingness to learn and develop new skills, with a focus on continuous improvement and excellence.
  • A commitment to maintaining a high level of product knowledge and staying up-to-date with store policies and procedures.


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