Counselling Service Manager
1 week ago
We are seeking a skilled and experienced Counselling Service Manager to join our team at Change Grow Live.
As a Counselling Service Manager, you will be responsible for overseeing the delivery of high-quality counselling services, managing a team of counsellors, and ensuring that all therapeutic work is delivered to the highest standards.
Key Responsibilities:- Service Coordination: Oversee the delivery of high-quality counselling services, ensuring they meet the needs of service users.
- Team Management: Recruit, train, and manage a team of counsellors, ensuring they receive the support and supervision needed to excel in their roles.
- Therapeutic Oversight: Review all referrals, conduct assessments, and manage client allocations, providing direct counselling services as part of your role.
- Clinical Supervision: Engage in clinical supervision according to the BACP/UKCP ethical framework, ensuring adherence to professional standards.
- Professional Development: Take responsibility for personal development, identifying training needs, and participating in regular supervision and appraisal.
- Leadership: Collaborate with the wider leadership team to identify areas for improvement and champion a trauma-informed approach to care.
This post-holder will be directly managed by the local Service Manager, Deputy Service Manager, or Psychologist where present, and will be responsible for fulfilling the following duties:
- Leadership of Volunteers: Lead on a rolling cycle of recruitment and training of volunteer counsellors and counselling students, ensuring they meet agreed minimum criteria and work to ethical and professional standards.
- Support and Supervision: Ensure that all counselling students and volunteer counsellors receive high-quality induction, training, clinical supervision, ongoing support, and appraisal.
- Service Development: Work with line managers to support and develop the Counselling Service.
- Advocacy: Promote the value and efficacy of counselling volunteering across the partnership and externally.
- Innovation: Identify new opportunities for counselling volunteering roles within the service and the organisation.
- Compliance: Ensure that counselling students and volunteers adhere to CGL policies and procedures, with a particular focus on safeguarding, case management, and information security.
- Professional Level 4 (minimum) Counselling Qualification and working towards BACP accreditation.
- Working towards a diploma in Therapeutic Counselling Supervision or equivalent that adheres to BACP ethical principles.
- An excellent knowledge of a wide range of therapeutic approaches, including CBT, TA, and Person-Centred approaches.
- Proven leadership skills, ability to train counselling students and volunteers, and support service users utilising various interventions.
- A competitive salary of £34,700.09 - £36,635.38 dependent on experience, pro rata for part-time hours.
- 15 hours per week, with flexibility to work from home.
- Outer London Weighting: £2163.27.
- 25 days holiday (plus bank holidays) rising annually for the first five years.
- Paid 'Wellness' hour each week, along with a 'Wellness' hub and Employee Assist Programme.
- Contributory pension scheme.
- Several benefits, including discounts for shopping, cinema, holidays, etc.
- A friendly and supportive team.
- Training, career development, and progression opportunities.
- Refer a friend scheme and receive generous vouchers if the candidate is successful.
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