Dispatch Team Supervisor

1 day ago


Newmarket, Suffolk, United Kingdom Sureserve Group Full time
About Sureserve Group

Sureserve Group is a leading provider of smart metering solutions in the UK, working closely with energy suppliers to deliver innovative and efficient services.

Our mission is to empower consumers and businesses with accurate, real-time data, enabling informed energy decisions.

Purpose of the Role

This role is responsible for overseeing the daily operations of the dispatch team, ensuring efficient and timely coordination of engineers/partners. The successful candidate will manage dispatch staff, optimise dispatch procedures, and maintain effective communication with engineers, clients, and other stakeholders.

Key Responsibilities
  1. Lead, mentor, and supervise the dispatch team, including scheduling shifts, assigning tasks, and monitoring performance to ensure high levels of productivity and morale.
  2. Oversee the dispatching of engineers/partners, ensuring that all operations are conducted efficiently and in accordance with company policies and client requirements.
  3. Facilitate clear and effective communication between dispatchers, engineers, clients, and other departments to ensure seamless coordination and address any issues promptly.
  4. Track and analyse key performance indicators (KPIs) related to dispatch activities, identifying areas for improvement and implementing strategies to enhance operational efficiency.
  5. Address and resolve operational challenges, including emergencies, delays, by coordinating with relevant personnel and deploying appropriate resources.
  6. Ensure accurate documentation of dispatch activities, quality assurance, and other relevant information for reporting and compliance purposes.
  7. Provide training and development opportunities for dispatch employees to enhance their skills and knowledge, ensuring they are equipped to perform their duties effectively.
What We Offer

We offer a competitive salary of £27,040, plus a discretionary bonus of up to £1,440.00 per annum on successful achievement of monthly KPIs.

Our benefits package includes:

  • Employer contributed pension scheme
  • Employee Assistance Programme with 24-hour telephone and online access
  • 29 days annual leave (inc. statutory bank holidays)
  • Access to Flexible Benefits Scheme (including buy holidays, bike to work scheme, Health shield care plan, and many more)
  • Life assurance
  • Breakfast Club
  • Social Events
The Ideal Candidate

We are looking for a highly skilled and experienced individual with a minimum of 3-5 years of experience in dispatching, logistics, or a similar role, with at least 1-2 years in a supervisory or leadership position.

The ideal candidate will possess excellent communication and interpersonal skills, proficiency in using dispatch software, GPS systems, and other relevant technology, analytical skills to assess performance metrics and implement improvements, and knowledge of transportation regulations and safety standards.



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