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Out of Hours Operations Manager

2 months ago

Newmarket, Suffolk, United Kingdom Hays Specialist Recruitment Limited Full time
Out of Hours Team Leader Job Description

Your new company is an acquisitive, growing, and positive business with offices in Newmarket.

Job Purpose

This is an exciting new Out of Hours Team Leader role. The purpose of the OOH Team Leader is to oversee the daily operations of the dispatch team, ensuring efficient and timely coordination of engineers.

Key Responsibilities
  • Lead, mentor, train, and supervise the dispatch team, including scheduling shifts, assigning tasks, and monitoring performance.
  • Oversee the dispatching of Engineers, ensuring that all operations are conducted efficiently.
  • Facilitate clear and effective communication between dispatchers, engineers, and other departments.
  • Track and analyse key performance indicators (KPIs) for the team, identifying areas for improvement and implementing strategies.
  • Address and resolve operational challenges, including emergencies and delays.
  • Ensure accurate documentation of dispatch activities for reporting and compliance purposes.
Requirements
  • Minimum of 3-5 years of experience in dispatching, logistics, or a similar role.
  • Minimum of 1-2 years in a supervisory or leadership position.
  • Excellent communication and interpersonal skills.
  • Analytical skills to assess performance metrics and implement improvements.
What You'll Get in Return
  • Full-time - 40 hours (unsociable hours) Monday - Saturday.
  • Salary £27,040.
  • Discretionary KPI Bonus.
  • On-site parking.
  • Value-added benefits.
  • Breakfast club and social events.