National Accounts Coordinator

3 weeks ago

Edinburgh, Edinburgh, United Kingdom Carrier Full time
Job Title: National Accounts Coordinator

Carrier is seeking a highly skilled National Accounts Coordinator to join our team in Livingston, Scotland. As a key member of our sales and administrative team, you will be responsible for providing exceptional customer service and support to our clients, while also driving sales growth and revenue.

Key Responsibilities:
  • Manage and respond to customer enquiries in a timely and professional manner.
  • Provide sales support and assistance to customers, including generating quotations and processing orders.
  • Open and manage new customer accounts, ensuring all necessary documentation is completed and up-to-date.
  • Process customer sales and hire purchase orders, liaising with depots and rehires to ensure timely delivery and collection of equipment.
  • Communicate with customers to ensure satisfaction with hired equipment, manage POs, and identify new business opportunities.
  • Process equipment exchanges, reporting any losses or damages to customers in accordance with our processes and timelines.
  • Manage and resolve invoice queries, including processing suspension requests.
  • Run and check pre-invoice reports to capture and resolve any anomalies.
  • Ensure all on-hire and off-hire documentation is completed accurately and on time.
  • Participate in quality audits and ensure all processes are followed.
  • Seek out business opportunities to meet company targets.
  • Manage a database to a high level of accuracy to enable targeted marketing activity.
Requirements:
  • Previous administrative and sales experience, ideally in the rental sector.
  • Proactive approach focused on customers.
  • Result-driven attitude.
  • Excellent communication and telephone skills.
  • Strong command of MS Office.
  • Self-motivated and open to development.
  • Excellent time management and organizational skills.
Benefits:
  • Salary based on experience.
  • Generous pension scheme.
  • Stable working hours (Monday to Friday, 8-5pm).
  • Paid sick leave.
  • 25 days of holidays + bank holidays.
  • Necessary training.

At Carrier, we offer a great place to work that attracts, develops, and retains the best talent. We strive to provide a diverse and inclusive environment that fosters teamwork and drives innovation for the benefit of our customers. We are committed to creating a workplace where you feel valued, supported, and empowered to succeed.

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