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Meetings and Events Operations Manager
4 weeks ago
About The Londoner:
Welcome to The Londoner, a hotel that embodies the essence of a chic boutique in spirit and feeling yet boasts staggering scale and ambition. Offering a meticulously crafted collection of spaces, tastes, textures, and offerings across 15 floors, we are strategically situated in the heart of Leicester Square, where the city's four corners meet.
We are seeking hospitality professionals whose unique talents and ambitions will drive them to meet our guests' exacting standards and propel their own career potential in a company that recognizes and rewards their excellence.
Job Summary:
We are currently recruiting for a Meetings and Events Manager to support the Meetings and Events Operations team at The Londoner. As a Meetings and Events Manager, you will be responsible for delivering high-end events and meetings in a luxury hotel environment.
Key Responsibilities:
- Under the guidance of the M & E Operations Manager, ensure a thorough understanding of the service excellence standards within Meeting and Events and deliver an exceptionally high standard of guest experience.
- Take full responsibility for assigned events and coordinate the team to fulfill all aspects of the function as per the function sheet.
- Coordinate the setup of rooms and other public areas according to standards, ensuring rooms are maintained to 'show round' standards at all times when not in use.
- Ensure all guests entering the event space are warmly welcomed and served as appropriate.
- Establish and maintain the appropriate bar procedures for every event and ensure payment is taken for every drink where required.
- Handle all guest complaints and feedback positively, seeking to resolve all issues where possible.
- Create a cohesive and motivated Meeting and Events team for each event, ensuring morale and team spirit is maintained.
Requirements:
- Proven knowledge of Meetings and Events Operations within a multi-million-pound hotel revenue operation within a 5-Star environment.
- Excellent attention to detail, logistics, management, and leadership skills are essential for this role.
- Proven organizational skills, with the ability to work independently.
- Confident communication and interpersonal skills, with the ability to establish rapport effectively.
- Good command of English, both verbal and written.
Company Benefits:
- Competitive salary.
- 28 days' holiday per annum, including Bank Holidays, increasing with long service.
- Complimentary hot meals, salad bar, and unlimited beverages provided daily.
- Recommend a Friend Scheme of up to £500 per friend recommended.
- Annual complimentary night stays within our hotels.
- Preferential accommodation rates for all Edwardian Hotels for Hosts, their family, and their friends.
- Access to a discount platform for popular stores and outlets.
- Auto-enrolment into our company pension scheme.
- Regular social events across all hotels.
- Annual company recognition events held in January each year.
- Wellbeing champions across all of our hotels, providing access to our company doctor for medical appointments and occupational health support, as well as our online learning platform, Edwardian Academy, and opportunities for promotion and training programs to support your development.
Eligibility:
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
