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Customer Experience Specialist

2 months ago

Chertsey, Surrey, United Kingdom Foodbuy Full time
About the Role

We are seeking a highly skilled Customer Experience Specialist to join our team at Foodbuy. As a key member of our operations team, you will play a vital role in ensuring the smooth running of our services.

Key Responsibilities
  • Provide exceptional customer service through phone, Live Chat, Helpdesk, and email support
  • Ensure efficient delivery of client helpdesk support, system administration, and proactive assistance to clients and suppliers
  • Continuously expand knowledge on system modules and functionality to promote maximum assistance to clients and colleagues
  • Meet monthly targets and adhere to strict timelines
  • Work closely with field-based internal and external client account managers to deliver exceptional results
Requirements
  • Customer-oriented with excellent communication skills
  • Confident self-starter with investigative and problem-solving skills
  • Ability to deliver excellent customer service and work under pressure
  • Proactive team player with strong interpersonal skills and attention to detail
  • Good analytical and numeracy skills, with proficiency in Excel, Word, and other computer applications
About Foodbuy

Foodbuy is a leading food procurement organisation based in the UK, part of Compass Group UK&I. We bring together the widest range of foodservice and hospitality clients to buy food and everything associated with it. Our team of over 200 procurement professionals drives us forward, combining unrivalled scale and outstanding data analysis to deliver expert procurement services.