Facilities Operations Manager

3 weeks ago

London, Greater London, United Kingdom Macro Full time
FM Account Lead Role

We are seeking a highly skilled FM Account Lead to oversee the maintenance and operation of our company's facilities. As the FM Account Lead, you will be responsible for ensuring that our facilities are safe, well-maintained, and operating efficiently.

Key Responsibilities:
  • Provide leadership and direction to the account operation teams
  • Take budgetary responsibility of accounts allocated to you
  • Ensure the various sub-contracted service providers deliver safe and consistent services
  • Develop a relationship built on trust with the clients
  • Deliver performance data as required
  • Implement best practice procedures in line with Company policy and Client specified standards
  • Manage suppliers and measure performance
  • Take control and responsibility for emergency situations
  • Manage financial reporting to the Client and Macro
  • Minimise risk and maintain or improve profitability against agreed targets
  • Manage client and team relations
  • Provide strategic and technical support to customers, peers, and team
  • Identify and pursue opportunities for and with Macro
  • Advise senior management of any perceived risks and mitigation actions
  • Produce monthly performance reports to your Client and Sector Director
  • Communicate effectively with customers, peers, and team
  • Manage line management of staff and through mentoring, developing, coaching, and appraising
  • Assist with the production of documents and information for the Macro management team
  • Maintain contact with peers and contacts in the relevant sectors

Requirements:

  • Facilities management experience
  • Excellent people management skills
  • Relationship management
  • Budgeting and financial management experience
  • A qualification or experience-based accreditation in facilities management, such as MIWFM or MRICS, and a NEBOSH general certificate

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