Debt Recovery Specialist

3 weeks ago

Brentwood, Essex, United Kingdom RSM Full time

About the Role

RSM's Creditor Services team is a leading provider of debt collection services, with a strong reputation for delivering results-driven solutions to clients across various industries. As a Debt Recovery Specialist, you will play a crucial role in supporting our Debt Management team in maximizing recoveries on behalf of our clients, while ensuring compliance with internal and external protocols.

Responsibilities

  • Collect outstanding business-to-business debt through phone and written communication in a fast-paced environment.
  • Conduct investigations into customer affairs, asset positions, and identify business distress triggers.
  • Identify potential cases for further action, including legal escalation or internal referrals.
  • Provide regular updates and reporting to clients, analyzing debt trends and offering insights to management.
  • Ensure adherence to defined debt management processes, with a focus on continuous improvement and efficiency.
  • Minimize complaints and resolve them in accordance with agreed procedures.
  • Meet regular targets set by the team and department.
  • Develop a deep understanding of customer approaches and adapt to different situations, with a focus on treating customers fairly.
  • Collaborate with other departments, including upselling internal portfolio risk products.
  • Explore the use of data and analytics to drive efficiencies and deliver exceptional client service.

Personal and Professional Qualities

RSM offers comprehensive training and development opportunities to support your success in this role. Our learning programs and online modules provide a wealth of resources to help you grow professionally.

  • We seek a proactive, forward-thinking individual who can work independently and as part of a team, with strong negotiation skills and resilience.
  • Experience in telephone-based roles, debt collection, customer services, or sales is essential.
  • An insolvency background is beneficial, as is a deep understanding of business-to-business debt collection.
  • Previous experience working with clients in the utilities sector is advantageous.
  • Studying for the Institute of Credit Management is a plus.
  • Effective use of IT, including Excel, Word, and PowerPoint, is required.
  • Maintain high professional standards of conduct and practice.
  • Able to organize and manage time efficiently, with flexibility.
  • Awareness of TCF and Lending Standards Board is essential.
  • Excellent written and verbal communication skills are necessary.
  • Ability to multitask and work in a fast-paced environment is crucial.

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