African Adventure Consultant

4 days ago

Cheltenham, Gloucestershire, United Kingdom Coral Tree Travel Ltd Full time

About Coral Tree Travel Ltd

Coral Tree Travel launched in 2021 as a provider of unique family safaris. The owners, Mike & Tess Kelly, identified the need for a travel company that specializes in tailor-made African adventures for families of all shapes and sizes.

Job Purpose: To drive further growth and expansion, the Africa Travel Specialist will join the sales team to deliver exceptional service, grow sales, and repeat business.

Sales and Customer Service

  1. Achieve high conversion rates of Africa safari enquiries.
  2. Establish strong client rapport and deliver impeccable service to ensure repeat and referral business.
  3. Take responsibility for the entire customer journey, ensuring the highest standards of service during the sales process, pre-travel, while traveling, and post-travel.
  4. Create and deliver client proposals and travel documents showcasing the knowledge and premium nature of the brand.
  5. Manage travel emergencies and issues within your own pool of clients.

Marketing and Product

  1. Generate digital content for product pages, destinations, experiences, and blogs.
  2. Excellent communication skills, both in-person and digitally.
  3. A relentless drive to deliver phenomenal customer service.
  4. Good Microsoft Office and IT skills.

Experience Required:

  1. Personal travel experience within Africa is essential.

Estimated Salary: £30,000 - £45,000 per annum based on location and experience.

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