Content Specialist
1 month ago
About the Role:
">Moorepay Limited is seeking an experienced Content Creator to join our Business Services team. The ideal candidate will have a strong background in technical authoring, editing, or similar roles.
">Job Responsibilities:
">The successful candidate will be responsible for compiling, consolidating, and editing draft content for customer and colleague-facing content. This will include creating and managing the framework for the knowledgebase, ensuring consistent application/development across business functions.
">In addition, the candidate will ensure adherence to best practices, coding standards, and quality assurance processes. They will work closely with business leads and continuous improvement/data insights colleagues to monitor the effectiveness of the knowledgebase and drive increased self-service adoption and demand reduction.
">The candidate will also understand the impact of new content requirements on existing content, proposing changes, and taking action as appropriate. They will manage content of assigned deliverables, including structuring, updating, archiving, and retiring content.
">Requirements:
">The ideal candidate will have at least two years' experience in technical authoring, technical editing, or similar roles, or experience of developing customer and colleague documentation. They will also have experience with online content authoring tools, basic knowledge of HTML, advanced Microsoft Word and PowerPoint skills, and be technically minded with an excellent understanding of delivering a great customer experience through the use of self-service knowledgebases.
">Salary and Benefits:
">We offer a competitive base salary of £45,000 - £60,000 per annum, depending on experience, as well as 25 days annual leave, private medical insurance, life assurance 4x salary, enhanced pension with up to 8% employer contribution, and a huge range of additional flexible benefits.
">About Us:
">Moorepay Limited is a leading provider of employment law and payroll services. We are committed to providing exceptional service to our clients and are looking for talented individuals to join our team.
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