Technical Account Manager

2 weeks ago

Dungannon, United Kingdom Hunter Savage Full time
Technical Account Manager

We are seeking a highly motivated and career-minded individual to join our team as a Technical Account Manager. In this role, you will collaborate with our commercial, technical, and NPD teams to manage technical liaison with key UK supermarket accounts.

  • Serve as the primary technical contact between customer technical teams and internal departments, managing information related to food safety, quality, legality, and customer brand standards.
  • Oversee raw material, product specifications, and Quality Attribute Sheets for relevant products.
  • Collaborate with a customer-facing team, including commercial and NPD contacts, to support customer account development.
  • Communicate technical business plans and oversee associated projects.
  • Utilize and manage data within customer information management systems, including shelf-life, raw material specifications, risk assessments, and other due diligence information.
  • Address non-conformances and collaborate with management to implement corrective actions.
  • Review product artwork ahead of launches to ensure labels meet customer, technical, and legal requirements.
  • Maintain and update relevant retail price lists, communicating changes to the business.
  • Participate in the Allergen Management Programme, ensuring raw materials comply with customer, legal, and organizational requirements, alongside risk assessments and record-keeping.
  • Collect and analyze data on key performance indicators such as customer complaints and sales, managing complaint reduction programs in collaboration with site management.

Requirements:

  • Minimum of 2 years of experience in a customer-facing technical role within the food industry or food manufacturing.
  • HND in Food Science, Food Technology, or a related discipline.
  • Full, clean driving license.
  • Demonstrable knowledge of the FMCG supply chain, quality assurance, and the UK retail industry, with preference given to candidates with experience in red meat and major UK multiples.
  • Familiarity with HACCP, Allergen Management systems, and food labeling is a definite advantage.
  • Willingness to travel for customer meetings and visits to other sites and retail stores throughout the UK and Ireland.

Benefits:

  • Enhanced holiday entitlement
  • Free on-site car parking
  • Pension scheme
  • Life assurance cover
  • Discounted staff shop
  • Phone and car insurance perks
  • Ongoing training and progression opportunities
  • Seasonal giveaways (free meat)
  • Refer a friend scheme
  • Death in service scheme

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