Technical Account Manager
3 days ago
Location: Dungannon
Salary: Competitive
About the Role:We are seeking a highly motivated and career-driven individual to join our team as a Technical Account Manager in Dungannon. In this role, you will collaborate with our commercial, technical, and NPD teams to manage technical liaison with key UK supermarket accounts.
Key Responsibilities:- Manage technical information related to food safety, quality, legality, and customer brand standards.
- Oversee raw material, product specifications, and Quality Attribute Sheets for relevant products.
- Collaborate with customer-facing teams to support customer account development.
- Facilitate communication across departments to ensure customer requirements are clearly conveyed and adhered to.
- Manage and report on relevant technical KPIs to both the organization and its customers.
- Communicate technical business plans and oversee associated projects.
- Utilize and manage data within customer information management systems.
- Conduct product checks and inspections, ensuring compliance with customer specifications.
- Address non-conformances and collaborate with management to implement corrective actions.
- Review product artwork ahead of launches to ensure labels meet customer, technical, and legal requirements.
- Work with NPD on product presentations, approvals, production handovers, and launches.
- Maintain and update relevant retail price lists, communicating changes to the business.
- Participate in the Allergen Management Programme, ensuring raw materials comply with customer, legal, and organizational requirements.
- Collect and analyze data on key performance indicators such as customer complaints and sales.
- Minimum of 2 years of experience in a customer-facing technical role within the food industry or food manufacturing.
- HND in Food Science, Food Technology, or a related discipline.
- Full, clean driving license.
- Demonstrable knowledge of the FMCG supply chain, quality assurance, and the UK retail industry.
- Familiarity with HACCP, Allergen Management systems, and food labeling is a definite advantage.
- Proven track record in handling key aspects of the role.
- Excellent communication skills and a proactive, can-do attitude.
- Willingness to travel for customer meetings and visits to other sites and retail stores throughout the UK and Ireland.
- Strong interpersonal skills for interfacing with major retailers and other internal and external stakeholders.
- High motivation, career-driven mindset, and self-discipline with the ability to meet strict deadlines.
- Proficient in PC applications.
- Enhanced holiday entitlement
- Free on-site car parking
- Subsidized canteen
- Pension scheme
- Life assurance cover
- Discounted staff shop
- Phone and car insurance perks
- Free health surveillance
- Ongoing training and progression opportunities
- Employee engagement activities
- Seasonal giveaways
- Refer a friend scheme
- Death in service scheme
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