Technical Account Manager

2 weeks ago

Dungannon, United Kingdom Hunter Savage Full time
Job Title: Technical Account Manager

Location: Dungannon

Salary: Competitive

About the Role:

We are seeking a highly motivated and career-driven individual to join our team as a Technical Account Manager in Dungannon. In this role, you will collaborate with our commercial, technical, and NPD teams to manage technical liaison with key UK supermarket accounts.

Key Responsibilities:
  • Manage technical information related to food safety, quality, legality, and customer brand standards.
  • Oversee raw material, product specifications, and Quality Attribute Sheets for relevant products.
  • Collaborate with a customer-facing team to support customer account development.
  • Facilitate communication across departments to ensure customer requirements are clearly conveyed and adhered to.
  • Manage and report on relevant technical KPIs to both the organization and its customers.
  • Communicate technical business plans and oversee associated projects.
  • Utilize and manage data within customer information management systems.
  • Conduct product checks and inspections to ensure compliance with customer specifications.
  • Address non-conformances and collaborate with management to implement corrective actions.
  • Review product artwork to ensure labels meet customer, technical, and legal requirements.
  • Work with NPD on product presentations, approvals, production handovers, and launches.
  • Maintain and update relevant retail price lists.
  • Participate in the Allergen Management Programme to ensure raw materials comply with customer, legal, and organizational requirements.
  • Collect and analyze data on key performance indicators such as customer complaints and sales.
Qualifications:
  • Minimum of 2 years of experience in a customer-facing technical role within the food industry or food manufacturing.
  • HND in Food Science, Food Technology, or a related discipline.
  • Full, clean driving license.
  • Demonstrable knowledge of the FMCG supply chain, quality assurance, and the UK retail industry.
  • Familiarity with HACCP, Allergen Management systems, and food labeling is a definite advantage.
  • Proven track record in handling key aspects of the role.
  • Excellent communication skills and a proactive, can-do attitude.
  • Willingness to travel for customer meetings and visits to other sites and retail stores throughout the UK and Ireland.
  • Strong interpersonal skills for interfacing with major retailers and other internal and external stakeholders.
  • High motivation, career-driven mindset, and self-discipline with the ability to meet strict deadlines.
  • Proficient in PC applications.
Benefits:
  • Enhanced holiday entitlement
  • Free on-site car parking
  • Subsidized canteen
  • Pension scheme
  • Life assurance cover
  • Discounted staff shop
  • Phone and car insurance perks
  • Free health surveillance
  • Ongoing training and progression opportunities
  • Employee engagement activities
  • Seasonal giveaways
  • Refer a friend scheme
  • Death in service scheme

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