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Service Operations Manager
3 weeks ago
About the Role:
We are seeking a Customer Service Team Lead to lead our customer service team in Kings Lynn. As a key member of our management team, you will be responsible for driving customer satisfaction, managing a team of service technicians and engineers, and overseeing the service and parts side of our business.
About the Company:
Our client is a well-established industry leader with a strong reputation for excellence. With a global reach to 30+ countries, they are looking for a driven and ambitious individual to spearhead their customer service and machinery parts division.
About You:
To succeed in this role, you will need a customer-facing sales background, experience managing or supervising a team, and a strong understanding of engineering principles. You should be flexible and able to work on-site Monday to Friday, 8:30am-5pm, with the ability to adapt to changing priorities as needed.
Key Responsibilities:
Lead the customer service team, ensuring excellent customer satisfaction and loyalty.Develop and implement plans to improve service and parts efficiency, including equipment diagnostics, maintenance, and repair.Collaborate with suppliers to source high-quality, cost-effective service and parts.Manage a team of service technicians and engineers, providing guidance and support to ensure excellent customer service.Benefits:
This is an exciting opportunity to join a dynamic team and contribute to the growth and success of the business. In return, you can expect a competitive salary of £32,000 - £40,000, plus benefits including bonus, progression opportunities, and 32 days holiday (including bank holidays).
